Saratovvodokanal wants to complain to the Prosecutor General's Office
They stated that they wanted to inspect the scene, but did not explain what kind of incident had occurred there.
I did not argue, but asked to substantiate their actions with relevant documents. No acts of procedural actions were presented. In response to the statements of young people about the seizure of documents, I asked for an appropriate resolution. There was no resolution. They began to write it in front of me. I do not understand what's going on.
And suddenly such a show, ”explained Alexander Zadumin.
Tatyana Gritsina, head of the company's legal department, believes that the actions of law enforcement officers are outside the law: “We must know what we are accused of. However, the police officers did not show us any documents about the inspection, operational-search or investigative actions at the enterprise.
Complaint about water supply
Volgograd Category: Hello! Employees of the water utility on a call impose a fine for illegal connection to the central water supply, and the water in the house is more than fifty years old.
The Leninskaya administration (hot line), says that she is not a plumber, call the Criminal Code, let them find out. The administration has no information about turning off the water.
03 June 2019, 19:21, question No. 1656571 Rita, Lipetsk Category: Connected to the street water supply network built with the money of residents with their permission. I got their approval to install a meter in the house. Signed a contract with a water utility for water consumption. But the water utility does not take into account the meter in the house.
Samara Hello, the problem is this: Mr.
Makhachkala, there is no water in the tap all the time, shutdowns happen 1-3 times a week, at a time of 5-10 hours.
Society
Friday, 30 November 2018, 11:00 4940
Angry messages come to BryanskToday every day
Residents of Bryansk continue to complain about problems with heating. Recall that recently the prosecutor's office convicted the State Unitary Enterprise "Bryanskkommunenergo" in saving heat. Earlier, many townspeople noted that boiler houses simply save for people's health.
The head of the enterprise, Alexander Graborov, does not comment on such accusations. Meanwhile, ordinary employees of boiler houses in informal conversations confirm the suspicions of freezing residents. And they assure that they receive installations to save.
The book of complaints “BryanskToday” project literally receives messages from angry citizens every day. To quote the complaints from the last couple of days:
Bryanskkommunenergo was convicted of deliberately lowering the temperature in heating networks, but for some reason only in the Volodarsky district. Other areas also suffer from cold in apartments. In hostels ped. the university is very cold. In the morning in the rooms 11-13 degrees. Students get colds, get sick, nobody cares. Although the fee for accommodation is charged regularly and considerable. We pay for education, for accommodation, but not for survival courses!
Bezhitsa, Medvedeva d. 56, the batteries are almost cold (10th floor) Powered from the Boiler Room, st. Kromskaya, 37. We turn on electric radiators for heating. They called the Criminal Code, they said that the boiler house was to blame, the norms of heat supply were not maintained. It's been like this for 3 years now. But this year they are trying to freeze it for sure. By evening, the battery generally cools down. We measured the temperature (with a special device) In one room 29, in the kitchen 21, in the second room 27 degrees and this temperature is at the entrance. In the apartment, the windows fog up, the walls and wallpaper become damp. Small child at home.
The heating season has begun, and in the Bezhitsky district, near store No. 57, behind the crossing of Ordzhonikidzegrad, “great excavations” began.Every year they dig up, turn off the heating for a few days! Is it possible to solve this problem by replacing pipes? It is interesting when the heating will be turned off for everyone around in the cold, when the children are cold and at school No. 12 everyone without exception falls ill with PNEUMONIA. Where are the authorities? Solve the problem once and for all! Change the pipes and repair the boiler room so that in frost and dampness it would be possible to heat and people would be warm!
For some reason, the prosecutor's office of the Volodarsky district reacted to the complaints of residents about poor heating. And the prosecutor's office of the Bezhitsky district is still silent. Although nedotop goes to this day. And they also underheat 10-15 degrees C. Komsomolskaya 12 is still very cold in the apartments. For several days in a row we measure the temperature using a heat energy meter at the entrance to the house and at the exit. According to the temperature chart, they do not heat up 10-15 C and continue to do so, despite our appeals to the dispatcher. Boiler house operators directly say that if they heat better, they will be deprived of bonuses and fined. Our patience has run out. Wrote a letter to the president.
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Where to complain about the lack of hot water
The hot water standards established by SanPiN say that hot water, both during the day and at night, can have a temperature of 60 degrees to 75.
Fluctuations depend on the weather and the state of the heating networks, however, lower temperatures recorded by specialists in measuring such data are sufficient reason not to pay for a poor-quality service. There is a clear hierarchy of complaints that relate to the provision of public services to the population.
So, first you should send an official request for recalculation to the Management Company, since it is she who is responsible for the numbers in the payments. You can do this personally by transferring one of the copies of the complaint to the secretary for signature.
Oral complaints, as a rule, do not have the desired effect, since they are not enshrined in law and they,
How to write a complaint about the lack of hot or cold water and where to address it
Permissible violations of this rule:
- in case of an accident on the highway, the lack of hot water supply can be within a day (24 hours);
- a break in filing is allowed for eight hours in total or four hours continuously within one month;
- when performing work on the prevention and repair of engineering networks, the duration of the break is established by SanPiN 2.1.4.2496-09 and is no more than 14 days (clause 3.1.11).
If a specific situation is in no way connected with the listed cases, then this is a reason to complain about the lack of water, including to the regulatory authorities.
Most often, the residents of the building cooperate to file such a complaint, so you can file a complaint collectively.
The managing organization is responsible for the quality of services. The material penalty is to reduce the fee for each hour of exceeding the allowable interruption in the supply of the resource by 0.15 percent of the payment established for the same period. The temperature of the supplied hot water should be from 60 to 75 degrees Celsius.
Where to complain about the lack of hot water Saratov
You are here: / / Contents10:41, December 18, 2013 Residents are offered to report various utility problems, leave applications for repair work, inquire about the absence or inadequate quality of provision of one or another housing and communal service. Citizens can call the “direct line” around the clock and demand an immediate solution to the problems of lack of water, heating, electricity, gas, a poorly cleaned yard, etc. The administration of Saratov invites residents of the regional center to complain about boorish the attitude of individual employees of the services,poor-quality work or unlawfully demanding additional remuneration from residents, public transport drivers who have committed rudeness towards passengers, as well as violating the Rules of the Road or transporting passengers. Volzhsky district - 26-33-87; - Zavodskoy district administration - 96-45-85; - Kirovsky district administration - 26-30-51; - Leninsky district administration - 63-34-10; - Oktyabrsky district administration - 27-94 -16; - administration of the Frunzensky district - 26-11-27; - city emergency repair service (ARS) - 05; - MUE "Saratovvodokanal" - 24-65-24; - MUP "Sargorsvet" - 27-87-03; — OOO SPGES — 26-01-40, 26-25-26; — branch of OAO Volzhskaya TGC, TU for heat supply in Saratov — 23-15-96, 27-78-47; for city cleaning - 69-26-56, 51-09-17; - Municipal Unitary Enterprise "City roads plus" (road cleaning) - 96-43-87: - Zavodskoy district - 92-85-21; - Oktyabrsky district n - 52-61-64; - Volzhsky district - 75-41-96; - MUP "Dorstroy" (cleaning roads in the Leninsky, Kirovsky and Frunzensky districts) - 74-43-67; - MUE "Vodostok" - 22-88 -92, 22-89-09; - Department of the Ministry of Internal Affairs of Russia for the city of Saratov - 51-12-22; - OGIBDD Department of the Ministry of Internal Affairs of Russia for the city of Saratov
Saratov - 64-33-03, 74-71-07; - Department of protection of the population and territories of the city from emergencies - 73-43-11; - EDDS duty officer, rescue service - 56-26-33, 068; - "Hot line" for the operation of bus transport - 28-69-48; - "Hot line" for the operation of electric transport - 52-41-38; - JSC "Saratov gas company" - 47-00-47; - MU SPP "Ritual" - 27- 52-52, 27-53-53; - Saratov branch of OAO Volga-Telecom - 73-44-44.
Vodokanal is engaged in the maintenance of water supply networks.
Usually this is a structural unit of the administration of a settlement or a separate organization. It interacts with subscribers through a management company. The Federal Law “On Water Supply and Sanitation” dated December 07, 2011 No. 416-FZ ensures the fulfillment of obligations of organizations and citizens. The Housing Code of the Russian Federation establishes quality criteria provision of public services. Federal Law "On the Protection of Consumer Rights" dated 07.02.1992
Society
Saturday, 8 October 2016, 05:24 5492
"BryanskToday" bombarded with complaints about public utilities
Recall that the heating season in Bryansk began on September 22. More than two weeks have passed, but the batteries in the homes of many citizens are still cold.
Interestingly, this year, due to a shortage of personnel, SUE Bryanskkommunenergo did not open a hotline for the heating season.
As a result, the freezing Bryansk people do not really know where to call and who to complain about problems. Many write complaints to BryanskToday.
In recent days, our complaint book has been literally bombarded with messages that they do not heat in this or that house.
To quote some of the complaints we received yesterday, October 7:
“Krasnoarmeyskaya 41 - the heating still does not work. Children sleep in clothes. The public utilities answer: “A rush on the heating main, they don’t say when they make repairs.” They called the reception of the deputy governor Zhigunov A M. They answered: “Let the residents of the house buy pipes for repairs, then they will repair them.” It remains only to write to the President.
“Hello, the editors of your favorite site. No heating at st. Fokina 88. Measures are not taken by anyone. First frost next week. There are many elderly people and small children in the house. Help me to understand."
“1st passage Stanke Dimitrova d.6. Half of the batteries in the apartment are cold. We have been unable to resolve this issue for two weeks!”
October 7, 2016. st. Bryansk Proletarian Division, building 32. 2 weeks have passed since the beginning of the heating season, and the house is not heated. The boiler room is not working. They are still looking for possible pipe breaks (if they are?), but the results of the work are not visible. When asked when the heating will be turned on, RU-1 does not answer.
“The heating season began on September 22, today, October 7, the batteries in the apartment are cold. Help, the children are freezing. Bryansk Rosa Luxembourg street d45.kv241. ZhEU No. 8. Municipal Unitary Enterprise "Zhilkomservice" Volodarsky district. "
Complaints about the lack of heat were also received from the streets: Orlovskaya 23, Bryansk Proletarian Division 3a, Phosphoritnaya 27, Roman Bryanskogo 15 building 1, Postal 146 ...
Note that there have never been so many angry messages about the work of public utilities in the almost four years of the existence of BryanskToday.
Previously, we tried to call and deal with each specific case.
But now there are too many complaints, and frankly speaking, we do not know how to help our dear readers.
The State Unitary Enterprise "Bryanskkommunenergo" is reluctant to contact the media.
It is impossible to get through to the leadership represented by Graborov or his deputies.
Earlier, the organization reported that Bryansk citizens can call the control room at 72-30-06.
Today, our correspondent unsuccessfully tried to do this several times.
The answering machine turns on, pleasant music plays, a polite voice says "Your call is very important to us" and the connection is cut off.
By the way, next week the temperature will drop to zero at night.
Once again, we earnestly ask the officials, as well as the leaders of the State Unitary Enterprise "Bryanskkommunenergo" to pay attention to a serious problem.
Recently, according to the Bryansk media, at the suggestion of officials, information swept that this year the residents of Bryansk and the region began to complain less about heating.
However, the flow of appeals and complaints to our editorial office does not decrease. Many Bryantsy have already given up, tired of fighting the indifference of responsible persons and departments. And many old people completely resigned themselves to the situation - "if only there was no war, we will tolerate it." This suits both officials and heat supply organizations.
Here's from the last one. We were contacted by the residents of the house at 100 Fokina Street in the Sovetsky District, who have been forced to freeze in their apartments for the second month already. In the old, 4-apartment building, built almost 70 years ago, mostly pensioners live, who regularly and in full pay for utilities, including heat.
House on Fokina street, 100
Batteries in apartments are slightly warm, cold and damp make people turn on gas stoves and electric heaters, which is very expensive for old people who receive a meager pension. Moreover, the residents who contacted us noted that if in past years the heating was more or less tolerable, then this year something unimaginable is happening with the heat in the apartments.
The situation is similar in houses receiving heat from a boiler house located on Chkalova Street, 3, in the Fokinsky district of the regional center. The battery temperature is 27-29 degrees. But that's not even the point, Vyacheslav, a resident of one of the houses, writes to us. As soon as the sun peeps out, the temperature of the water in the batteries is instantly lowered by a couple of degrees. Since there is a sun, let it warm the houses. So what? Apparently, the efficient and economical leaders of Bryanskkommunenergo decided to save money in this way.
Because of such cool batteries in the apartments of the Bryans, it is humid, damp and there is mold. And this is a violation of the norms of SanPiN. After all, the heating system should not contribute to the formation of mold. Appeals to the reception of Bryanskkommunenergo did not give any result.
The editors hope that this publication will be noticed by all interested and responsible persons not only in the UK, Bryanskkommunenergo, but also in the Administrations of the Sovetsky and Fokinsky districts. Otherwise, the freezing tenants promise to continue the struggle for heat in their homes in higher instances.
Residents of Bryansk complained to the mayor about the management company.
We have already said that yesterday the head of the Bryansk city administration, Alexander Makarov, held a personal reception of citizens. Several people came to him with questions related to housing and communal services.
So, for example, a resident of a house on Romashina Street is not satisfied with the work of the management company. She cannot understand for what purposes the Criminal Code spends money.
In response, the mayor told the woman that the management company is obliged to report to the tenants.
Otherwise, you can change the service organization.
Hotlines in Rostov-on-Don where to call if there is no electricity and water
Free hotlines: phone numbers of Rostov-on-Don help desks.Photo: Roman IGNATIEV Change text size:AA The mobile phone has long ceased to be a curiosity.
True, as a rule, in a stressful situation it is difficult to find the right numbers. That is why we have prepared for you a directory of hotlines and emergency telephones where you need to call in case of emergency. multichannel). Round-the-clock dispatch service of the Ministry of Housing and Public Utilities of the Rostov Region (hot line) - 8 (863) 240-13-60.
Emergency services of Lukoil-Rostovenergo LLC - 234-89-44. Emergency services of MUP "Teplokommunenergo" - 274-50-15. Emergency service of urban power networks - 251-56-22.
TNS Energo - 307-73-03. Emergency services of OJSC Rostovgorgaz - 04.
Emergency services of OJSC "PO Vodokanal of the city of Rostov-on-Don" - 283-17-17 (multichannel), 263-43-43.
Hotline OAO "Clean City" - 218-11-11. MCP "Rostovgorsvet" (street lighting) - 266-81-90. MUP "Unified Information and Settlement Center" - 269-56-51.
State Unitary Enterprise RO "Information and Computing Center for Housing and Public Utilities" (utility payments) - 251-78-22. POWER DEPARTMENTS: MU "Department for Civil Defense and Emergencies" - 060, 240-32-04 (rescue service). FSB - 249-95-44, 249-95-45. GUVD - 249-34-01, 249-27-90. Helpline: reports of facts of corruption and other abuses of officials - 240-48-76.
Tell about salary payments "in envelopes" - 240-42-98, 239-94-95. Call center of the MFC for the provision of services in the field of property and land relations - 261-31-25.
MFC (multichannel) - 282-55-55. TRANSPORT: DOT Hotline - 251-95-01, 223-63-51.
Suburban railway station: 238-36-49 (round the clock), 238-38-49 (except Saturday and Sunday). Main railway station — 8 (800) 775-00-00.
Donavtovokzal - 8 (863) 205-41-41 (from 08.00 to 22.00).
Airport - 8-800-1000-333. VOROSHILOVSKY DISTRICT District administration - 235-73-11. Improvement department - 235-58-74. District social security authority (MU USZN) - 274-02-69.
Where to report illegal alcohol trade - 235-51-35.
State Unitary Enterprise RO "IVTS ZhKH" - 230-25-88. Donskoy settlement center - 200-49-80. Hotline for tariffs - 248-96-11. Emergency dispatch services - 235-11-11. District emergency services of city power networks - 299-67-92. Department of Internal Affairs - 233-49-16, 235-02-02. RAILWAY DISTRICT District Administration — 222-46-25. Improvement department - 244-54-70.
Where to report illegal trade in alcohol - 222-44-91.
SUE RO "IVTS ZhKH" - 244-88-90.
Hotline for tariffs - 222-46-23. Emergency dispatch services - 222-45-70.
District emergency services of urban
Popular answers to questions about housing and communal services
If an association of homeowners is established in your house, then it will independently develop an estimate of expenses for the year, which must be approved by the general meeting of members of the association. You will have the right not only to know how your money is spent, but also to demand at any time an inspection of the economic activities of your partnership. And the board is obliged to report to you annually in its activities at the general meeting.
The owner of the premises, who does not want to join the HOA, concludes an agreement with the partnership on the maintenance and repair of common property in an apartment building.
Where to call if there is no hot water in Saratov
Solar. They closed the valve and stood idle until 16:00, explaining everything by the fact that they had no welding, the fire hydrant was dead and they did not know what to do.
At the same time, no one thought about people, did not organize the supply of drinking water. Residents repaired the pipe at their own expense of 25 thousand, tired of the hopelessness, heartlessness and indifference of the authorities. Now let's take a closer look at situations where there is no hot water.
It makes no sense to complain if the hot water supply is turned off during planned work. It will be impossible to restore the hot water supply due to the lack of appropriate technical capabilities. The service worker is also obliged to tell you his data, the number of the application and the time it was accepted.
If the reason for the lack of hot water is unknown, then in this case a specialist will be sent to you, who must check it within two hours from the moment the complaint is received.If the inspector confirms the fact that there is no hot water supply, then a recalculation will be made from that day until the appearance of hot water. In total, 82.4% of residential buildings (7578) and 98.8% of social facilities (4612) in the Saratov region are connected to heating.
Social facilities and residential buildings on the territory of 30 municipalities have completed entry into the heating season.
The connection of residential buildings in Volsky (97.6%), Engelssky (95.2%), Balashovsky (94.6%), Alexandrovogaysky (90%) municipal districts is nearing completion. in case of utility incidents, if access to the apartment is closed. Recall that a similar case was in Saratov this winter in a house on Chapaev Street. There was no heat in the house due to the fact that the hostess refused to let specialists into the apartment where it was necessary to replace the pipes. Each management company, by law, must have its own website.
Of course, in reality, not everyone fulfills this requirement. But if the site is available, residents have the opportunity to write an appeal to it.
There they can find records that will explain the reason for the lack of water. Head of the department for supervision in the field of housing management and overhaul of the state housing inspectorate of the Saratov region Head of the department for supervision of the calculation of fees for utilities of the state housing inspectorate of the Saratov region region Head of the department of organizational, analytical and personnel work of the State Housing Inspectorate of the Saratov Region Functions and tasks Structural divisions Staffing Subordinate organizations Statistical information Information on the results of inspections Work with appeals Rule-making activities Placement of state orders Thus, in 2013, the State Housing Inspectorate of the Saratov Region placed orders in the amount of 154,674.6 rubles. When hot water is turned off for a long time, the amount of payment for the service is reduced taking into account the lost volume.
Where to call in Saratov if there is no hot water
Important: make written complaints to the supervisory authorities in two copies, one of which with a note of acceptance must be kept for yourself. If an employee refuses to accept your application and does not award him an incoming number, send it by letter with notification, this will serve as confirmation of the fact of delivery. Yulia Abramova, head of the state housing inspection of the Saratov region, explained what to do in case of utility incidents if access to the apartment is closed
Recall that a similar case was in Saratov this winter in a house on Chapaev Street.
There was no heat in the house due to the fact that the hostess refused to let specialists into the apartment where it was necessary to replace the pipes. The service worker is also obliged to tell you his data, the number of the application and the time it was accepted.
If the reason for the lack of hot water is unknown, then in this case a specialist will be sent to you, who must check it within two hours from the moment the complaint is received. If the inspector confirms the fact that there is no hot water supply, then a recalculation will be made from that day until the appearance of hot water. In total, 82.4% of residential buildings (7578) and 98.8% of social facilities (4612) in the Saratov region are connected to heating.
Social facilities and residential buildings on the territory of 30 municipalities have completed entry into the heating season. The connection of residential buildings in Volsky (97.6%), Engelssky (95.2%), Balashovsky (94.6%), Aleksandrovogaysky (90%) municipal districts is nearing completion. Where to file a complaint if hot water has been turned off for a long time?
in our house on Vasilevsky Island for 3 days there has been no hot water, I contacted the emergency dispatch service, they answer so patiently that work is underway and water will be available tomorrow for 3 days, I called them in a row, tell me where you can file a complaint against them September 24, 2019, 09: 36 olga, g. When hot water is turned off for a long time, the amount of payment for the service is reduced taking into account the lost volume. This applies to those consumers in whose apartments water meters are not installed. You can achieve a recalculation if the limits were exceeded when the hot water was turned off: Although such cases are not uncommon, people often do not know where to call if there is no hot water.
Today we will talk about how to resolve the difficulties associated with water supply and where to file a complaint. Along the way, let's deal with the order in which the state controls the provision of residents with hot water. Here it is, the law of conservation of energy in action! It’s getting warmer outside every day, which means that the batteries in our houses are gradually cooling down, and especially “happy” ones don’t even have hot water anymore.
It has already become a kind of tradition.
After the end of the heating season, the power engineers of Volga TGC transfer all equipment to the "summer mode".
Work in this direction will end on Thursday. Finding out that water has stopped flowing from a tap is quite unpleasant at any time of the year. Its prolonged absence not only causes domestic inconvenience, but can become a source of quite serious problems associated with the impossibility of normal sewerage operation.
Where to complain about the water utility
This must be done in writing in the following ways:
- by registered mail with notification to the address of the Criminal Code - usually used if company representatives refuse to accept the complaint personally. Sending the letter via will ensure that your application is not rejected.
- personally at the reception of citizens of your Criminal Code, the complaint is submitted in two copies, so that the representative of the company signs one of them. Evidence of the violation that has occurred should be provided in copies;
If the management company cannot solve the problem (for example, pipes or repairs were carried out outside the jurisdiction of the management company), an appeal should be sent to Vodokanal itself.
As a rule, it is a division of the Administration of your city, so you should look for information about addresses and reception hours on the administration website.
Filing a complaint with the water supply organization or city
