Where to call if a pipe burst Moscow
It can even be used in water - but you need to be extremely careful if it is hot water: getting burned in this case is a matter of a couple of seconds.
Such an "ambulance" will help the pipe hold out until the arrival of professional plumbers. Although it happens that such temporary measures help not for a day or two, but for several months.
Expert opinion
Nikolai, public utility worker:
“Not everyone at home has a supply of clamps. In principle, any tightening material is suitable for a temporary patch: you can use a clothesline, wire, and even an ordinary medical tourniquet.
Some use rags and tape. But in order for the adhesive tape to hold firmly, you need to thoroughly degrease the surface - for example, with gasoline or acetone.
Where to call if a pipe burst in a Moscow apartment telephone
If someone does not agree with the expert's assessment, another can be hired; Otherwise, you will need to apply to the court;
Go to court. If the neighbors cannot agree on the amount of damage, an opinion from an independent party is required. All kinds of evidence should be prepared: it can be photographs of the apartment, testimonies, a written act, other available documentation - everything that will help the court to assess the losses from flooding as fully as possible.
Crack in the pipe
Expert advice
Vitaly, lawyer:
“It is imperative to call representatives of the operating organization to draw up the act.
They must show up. If they don’t go, you need to write a telegram in which, in the form of a request, it is indicated where and when you need to come to draw up an act on the fact of a break in a water supply pipe (hot or cold).
Did you stop the leak? It remains to call and wait for the arrival of the plumber.
What to do if a heating pipe or a riser in an apartment or bathroom breaks, if you flood your neighbors, who is to blame and who pays for the damage
The primary responsibility for maintaining the property in good condition rests with the homeowner. In non-privatized apartments, the owner is the municipality. The landlord, either independently or by concluding an agreement with the management company, is obliged to carry out the necessary current work for the high-quality and safe functioning of all engineering systems in a non-privatized apartment.
The water flows have been stopped, the damage has been fixed, it remains to figure out who is to blame for what happened. The situation is aggravated if not only the apartment where the pipe was directly broken, but also the floors below suffered from flooding.
What to do if the heating battery burst at home, who is to blame for the flood
It is important to compare the technical characteristics of modern batteries with the characteristics of those that were originally installed. Also, after replacing, transferring or increasing the heating area of the heater, it is necessary to carry out start-up tests, about which an act must be drawn up, according to. However, the managing organization may refuse to compensate for the damage. Of course, in the future, you can also change the management company
But why bring it to this, if you can immediately competently take all the necessary actions, after which the service organization will not have the slightest reason to compensate the injured
However, the management organization may refuse to compensate for the damage. Of course, in the future, you can also change the management company. But why bring it to this, if you can immediately competently take all the necessary actions, after which the service organization will not have the slightest reason to compensate the victims for the damage.
What is a battery failure
A battery break can occur both during the heating period and in summer. If the accident occurred outside the heating season, then the reason is incorrect hydraulic testing.After the end of the heating season, strength and density tests are carried out in all heat supply systems, and in winter, a radiator breakthrough can be associated with water hammer when the coolant temperature rises with a sharp decrease in outdoor air temperature. The water in the heating system at this moment increases in volume and does not have time to be discharged into the expansion tanks, which provokes a breakthrough in pipelines, their connections and heating devices. Also, a battery burst can be caused by wear and tear of the battery.
How to check the tightness of batteries?
The reliability and tightness of the batteries is checked by pressure testing. It allows you to identify all weak points (protests, fistulas, etc.) before the start of the heating season. Such a test is carried out using specialized equipment. It is impossible to perform pressure testing yourself; specialists are usually invited for this.
Pressure testing can be carried out by pumping water (hydraulic method) or air (pneumatic method) to the required pressure. With the pneumatic method, the pump is simply connected to the system's make-up connection and air is injected, while with the hydraulic method, the system is filled with water, having previously bled the air.
“Tightness is checked with a manometer. If the pressure is maintained and the arrow does not go anywhere on the scale, then this means that the heating system is airtight, and if the pressure drops, then there are problems in the system that need to be eliminated, ”says Sergey Kolesnikov, a specialist in the Profi Welding battery replacement company.
Air pressure testing can be carried out with a conventional automobile pump. It is enough to pump up the pressure of 2 bar. Then it is necessary to withstand the pipelines under pressure for several hours, while it is better to close the drain valve, fixing the readings of the device. Over time, the pressure in the system may drop by 0.2-0.3 bar, but this is an acceptable error, if the pressure drops more, then you should look for a leak.
When should you pressurize?
Pressure testing of the heating system should be carried out after:
— completion of works on laying new pipelines
- installation of the heating system and before putting it into operation
- replacement of pipe sections
- replacement of radiators
— flushing of pipelines and batteries
Author Elena Slobodyan
What to do if a flood occurs
Remove children and pets from the room. If a stream of hot water with steam is coming out of the pipe, do not try to collect water - you will earn burns. Throw a blanket or a thick rug over the pipe so as not to get under the boiling water.
De-energize the apartment, or at least unplug all electrical appliances that are in close proximity to the battery, and call a locksmith to turn off the water throughout the riser. The locksmith must have access to the basement, where the common riser is blocked.
When the locksmith turns off the water, call the utilities to draw up
act on the bay of the apartment
.
Gulf Act
- the main document from which you and your neighbors will find out what was - according to the utilities - the cause of the bay. It should also indicate all the damage that the situation of the affected apartments received. The presence of an act on the bay does not mean that the culprit will necessarily be sued, but without it, for example, it is impossible to receive compensation from the insurance company.
E
if the management company is found to be the culprit
, we also recommend that you call in independent experts to assess the extent of the damage and obtain an official conclusion, which will list
gulf damage.
This document will serve you to get compensation from public utilities - peacefully or through the courts. Moreover, if you decide to file a lawsuit, then all costs will be spent when assessment of damage from the bay of the apartment
will bear the culprit of the flood.
Technology does not stand still, and every month we see new models of much-needed portable devices on the market.But in the field of public utilities, innovations are in no hurry to be introduced, which is not surprising, since everyone really understands what an abyss separates very useful gadgets from useless household technologies. It is not known who is to blame, but sometimes heating systems and other utilities brazenly rebel, considering this situation unfair.
Procedure for flooding
Some "nonsense" pipes and batteries that just keep us warm in cold winters begin to require qualified repairs, high-quality components and competent installation. An apartment flood, a break in heating batteries or a leak in pipes, unfortunately, is not uncommon, and sadly, these accidents can cause considerable damage to our own and neighboring property.
Every year the number of ardent fans of technological improvement is steadily growing and there is already talk about the introduction of smart systems for monitoring the performance of heating in an apartment. For example, they say that a special computer, similar to a modern Mercedes, will show intermediate operational data and automatically block non-working sections of the intra-apartment network. But for now, these are just dreams, while the real picture is much more prosaic, and if your battery bursts, it becomes a real disaster. Similar situations occur even in apartments of a prestigious class, and their result is the flood of the apartment, often complicated by the flooding of neighbors.
What to do if a pipe or riser breaks in an apartment where to go, who is to blame
Ministry of Emergency Situations: 112 - a single number for the rescue service for calls from mobile phones in any emergency.
Rescue phone: 01
City Ambulance Station: 03
On the issue of housing and communal services (a pipe burst, there is no electricity, the heat was turned off, there is no hot water, no cold water, the smell of gas) “Hot line” - 004 (information is transmitted to the necessary utilities).
Where to call in case of an accident: 112 (possible from a mobile phone) or 02 (if not from a mobile phone, then you should try *02, but it is better to call 112).
Regional Rescue Service
Phones of the Call Center (24/7):
380-91-19 (multichannel), 545-47-45, 545-35-18
emergency situations
If you smell gas, call 04
Damage to lighting on street electrical networks 312-95-94
Damage to the street water network (cold water) 305-09-09
Damage to the street water supply network (hot water) 315-13-13
"Hot" line SUE "Vodokanal SPb" - 305-09-09
"Hot" line GRO "PetersburgGaz" - 610-04-04
"Hot" line of the Committee for Nature Management, Environmental Protection and Ensuring Ecological Safety - 540-40-45
Claim service of the State Unitary Enterprise "Organizer of Transportation" (public transport operation) - 576-55-55
When human death call: First, to the "ambulance" on the phone "03", the police on the phone "02". The ambulance will issue a death certificate, and the district inspector will draw up a protocol for examining the body. Next, call the city service for the transportation of the dead in St. Petersburg - 249-64-58 and 249-10-51 (for all negative cases of the work of the St. Petersburg "transportation", call 249-80-72 and 249-01-82).
Cable network 494-36-80
Information Center State Unitary Enterprise "TEK SPb" 315-8423
Information service of the GUVD (Main Department of Internal Affairs for St. Petersburg and the Leningrad Region): 573-26-76
Helpline of the Department of Internal Security: 541-02-02 - Duty Department
Duty department of the Criminal Investigation Department: 573-21-77
Helpline traffic police: 335-43-80
Head of the Public Order Protection Department: 573-23-22
Suspicious persons and objects can be reported by calling:
GUVD: 573-21-81, 573-21-84, 573-23-09
Duty department of the Central Internal Affairs Directorate 573-21-84
Helpline of the Central Internal Affairs Directorate (around the clock): 573-21-81
Duty service UFSB: 438-71-10
Helpline UFSB: 438-59-93
Office of the Federal Service of the Russian Federation for Drug Control in St. Petersburg and the Leningrad Region: 275-06-51
Helpline: 714-45-63 (round the clock).
"Hot line" of the Social Insurance Fund of the Russian Federation - 346 - 35 - 70
Information about the availability of medicines in the city - 635-55-66
Pharmacy on duty 314-54-01
Narcological helpline 714-42-10
Helpline for adults, children and teenagers 476-71-04
City information service "Health of the city" (multichannel) 635-55-63
Hotline of the Health Committee of St. Petersburg 635-55-77
Claims phone number for the work of the city ambulance 571-45-04
Help Desk GTS 09
Pulkovo1 airport information office (international) 704-38-22
Information airport "Pulkovo2" (international) 704-34-44
Information airport "Rzhevka" 527-52-08
Reference intercity and international automatic communication 274-93-83
Information post office 08
Office of the commandant of the city 571-81-04
UGIBDD
Helpline UGIBDD 335-43-80
Phone for questions about the activities of the UGIBDD 234-90-21
Phones of on-duty assistants to the heads of district administrations:
Admiralteisky district - 316-00-50
Vasileostrovsky district - 323-63-07
Vyborgsky district - 576-56-09
Kalininsky district - 542-24-34
Kirovsky district - 252-00-21
Kolpinsky district - 461-44-51
Krasnogvardeisky district - 227-43-64
Krasnoselsky district - 736-86-02
Kronstadt district - 576-90-11
Resort area - 437-10-02
Moskovsky district - 388-36-55
Nevsky district - 560-00-27
Petrogradsky district - 232-65-62
Petrodvorets district - 450-6626
Primorsky district - 430-42-48
Pushkinsky district - 466-62-81
Central district - 274-23-10
Frunzensky district - 709-61-70
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What to do if the battery breaks in the apartment Tips for a child
Try to remove from the battery those items that are next to it and can get wet and deteriorate. Roll up the carpet, move the desk or chair; in general, everything that water can damage is best removed to the side - and the sooner the better.
To do this, you will need to do the following. First, quickly run to the bathroom and find a suitable basin there. Bring it into the room and put it under the battery where it leaked maliciously.
Gently wipe the puddle on the floor with a floor cloth, but do it very carefully, keep in mind that the water flowing from the battery can be very hot. Wring out a rag and put it next to the basin just in case
Where to call if a pipe burst in an apartment Moscow phone number
We have compiled a list of useful phone numbers for you to call in all such cases.
Who to call if the lights are out?
Suddenly the lights went out, and you sit by candlelight all evening? About what happened, and how soon the electricity will be turned on, you can find out either in the Moscow United Electric Grid Company or in Mosenergosbyt.
Contact center "Light line of OJSC "MOESK": 8 (800) 700-40-70.
Hot line of OJSC Mosenergosbyt: 8 (495) 981-981-9; 8 (800) 550-00-55.
Who to call about heating, plumbing and roof leaks?
If the roof is leaking, there is no hot or cold water for a long time, the batteries suddenly stopped heating, and it became cold in the apartment, call the hotline of the Moscow Housing Inspection.
What to do if the battery breaks
We have already written about what steps should be taken to quickly deal with a pipe break, and now let's talk about how to find the culprit in what happened. It would seem that since the battery is in your apartment, then you are responsible for its technical condition. This is certainly true, but each case must be considered individually, because. for example, if the battery was not installed by you personally, but by plumbers from the housing office and you have documents confirming this fact, claims can be made against the housing office in connection with poor-quality work. In addition, it is not the battery itself that can break through, but the riser pipe at the place of welds, if any.In this case, claims can also be addressed to the Housing Office, which must monitor the technical condition of the equipment in the house. If you think that the operating organization is to blame for your troubles, what needs to be done to obtain compensation for the damage? First you need to call the housing office staff to draw up an act on fixing the time, place and degree of damage. In this case, it will be useful to fix the damage in the photo and video. After the incident is documented, you should contact an independent expert who will assess the property damaged in the accident and assess the damage caused to the apartment (wall, ceiling and floor materials, ceilings, etc.). Having in hand the act and the results of the examination, it is necessary to contact the Housing Office by writing an application with a request for damages. If the operating organization refuses to compensate for the damage, referring to your own fault in what happened, you will have to go to court.
We live in a northern country, and an important element of every apartment is a heating battery. Large loads fall on the heating system of the house, especially during the cold season, many houses were built several decades ago, so it is not surprising that sooner or later the heating pipes in the rooms, in the bathroom or in the kitchen do not withstand and leak. Considering that the water in the system is under high pressure, such a leak turns into a powerful stream of boiling water that floods your apartment, causing irreparable damage to the flooring (parquet, laminate, linoleum, carpet, etc.) and penetrates through the floors into the apartment of neighbors from below .
Owner's liability limits
The most burning question during a breakthrough of a heating pipe is who is to blame and from whom to recover damages.
The Housing Code of the Russian Federation obliges the owner of the apartment to keep it in proper condition, common property in the house, including repair work.
The heating system in the apartment consists of pipes:
- riser;
- return lines (supply pipes);
- connections;
- the batteries themselves.
At the same time, the Criminal Code itself monitors the state of communications. It conducts regular inspections (on average twice a year, no more than once a quarter). At the end of it, an act is issued to the owner of the apartment with the results of the verification event.
When conducting such inspections, the employee needs access to the apartment to the heating and water supply systems. Access to the apartment is possible only with the consent of its owner. The owner, who did not let a specialist in to check, in the event of an accident, must be prepared for the fact that such behavior does not play on his side. This once again can serve as confirmation that the owner did not monitor the state of all utility systems.
Any problem found during the preventive check should be corrected as soon as possible. UC pays for it.
When heating pipes or batteries in an apartment break, the first question that arises is whether they were replaced earlier. If the pipes have been used since the commissioning of the house, then the Criminal Code is fully responsible for their breakthrough.
Unauthorized replacement of the heating system in an apartment without an invitation for this house management specialist (an official invitation through an application) immediately puts the owner of the apartment in the status of the culprit of the accident. To prevent this from happening, with any replacement of pipes (not only heating, this applies to any communications), you should contact the house management or the Criminal Code with an application. The application must be registered. A repair date has been set. As a result of it, an act of acceptance of work is issued, signed by a specialist and the owner of the apartment. If under such conditions, due to improper installation of heating devices, they break, the responsibility will fall on the Criminal Code.
For leaks outside the apartment, the responsibility lies entirely with the Criminal Code.
Broke the battery in the apartment
It should always be taken into account that the assessment of damage from the bay can lead to full compensation by the guilty party, only taking into account all the details of the case. By the way, for further investigation, when the neighbors were flooded, calling the city emergency service is a plus, since it will be recorded and may become evidence of an accident. If a pipe has burst inside the apartment, then it is first of all necessary to quickly determine the place where the battery has burst and make sure that it is your or a neighboring apartment that is the site of the accident. Then call the management company or the housing office and inform them of the accident, the field of which should be tried to eliminate or slow down the leak. The consequences of the flooding of the apartment can, just in case, be recorded on photo and video filming and, of course, it is correct to suggest that the Housing Office draw up and sign an inspection report.
Hello! This will be a troublesome process, which, as a colleague correctly said, will be initiated by the neighbors of flooded apartments. If they want it. It is not worth encouraging them to file a lawsuit - you will go as a defendant. Maybe they won't go to court. Then there are no problems (except technical ones). And the act of flooding will be needed for neighbors to bring a claim themselves - to establish the very fact of flooding, its causes and consequences (what traces of flooding and damage to what and in which rooms). But when such a lawsuit appears, then it will be necessary to call as witnesses those who changed these radiators for you and invite an expert in the field of heat engineering to clarify the issue of the cause of the breakthrough of radiators (who installed them and when, whether the service life has expired, whether the frequency of preventive maintenance has been observed inspections that the operating organization is obliged to do, whether there were any violations of the technology during the installation of radiators, and if so, were these violations the cause of the leak, was it the result of a water hammer during a sharp pressure drop in the system, was there a factory defect, etc. .P.). By the way, if technical expertise is required, then in addition to documents and testimonies of witnesses, the batteries themselves may be needed for research. Therefore, if the radiators are not yet in the trash, hide them in a secluded place. There will be a lot of questions. You cannot do without a lawyer in the process. Surely it will be necessary to submit petitions for the reclamation of documents (contracts with an organization that is obliged to maintain TVS systems, including emergency requests, application and preventive inspection logs, technical documents for home and much more, depending on what they will provide and what they won’t provide it, but it’s necessary - this is a competitive process, like with crooks in a showdown - presented - justify. Therefore, at first the plaintiff must collect the necessary documents, and you see what is missing and what else is needed). If the neighbors involve only you as a respondent, you will have to demand that the exploiting organization be involved as a respondent. And then, indeed, as the previous expert correctly pointed out, with a competent and comprehensive consideration of the case (which your representative should ensure), the court will figure out who is to blame for the damage.
And in order to protect yourself for the future, write an application to the operating organization for inspection and drawing up an act on the suitability for operation of newly installed radiators and old ones too. With indication of recommendations for operation and timing of periodic inspections. If they refuse, invite specialists from another office who are licensed to carry out construction and repair work on the installation and replacement of heat and water supply systems. Let them check everything and give a conclusion. Comments and shortcomings will need to be eliminated. Just don't do it like you always do - without registration. People should be responsible for their work. And issue receipts for the money received.And then later prove that it was the plumber who changed the batteries, and not Uncle Andrei with a law degree, who has nothing to do with TVS systems.
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