We are writing a complaint to the Criminal Code about the lack of heating

Temperature standards in the apartment and house in winter

According to the norms fixed by the Government, the temperature inside the premises should not be lower than the following values:

Not lower than +18C in living rooms
Not lower than +18C in the kitchen
Not lower than +16С on flights of stairs
Not lower than +16C at the entrance
Not lower than +5C in the basement of the house
Not lower than +20C in rooms that are corner

It is also stipulated that these norms must be provided by the utility service provider, provided that the consumer himself provides thermal insulation of windows in the premises.

In cases of repair work and accidents, the control periods for the maximum interruption in heating are also established:

At temperatures of 8C - 10C for no more than 4 hours in a row
At 10C - 12C no more than 8 hours
At from 12C to standard no more than 16 hours
During the month, the total break should not exceed 24 hours

In the event that the temperature in the apartment is below the standards, the consumer must first contact the utility service provider, that is, the Management Company, HOA, Housing Office or DEZ with an application for temperature measurements in the apartment.

When submitting an application, we recommend that you be sure to get a mark on the second copy that the application has been accepted and registered, if for some reason you do not want to put a mark, then you should send the application by registered mail with notification.

To whom and how to complain about the cold in the apartment SAMPLE DOCUMENT

If the batteries in your apartment do not heat well or there is no heat supply at all, you need to complain.

When the apartment is cold, any heating methods are used. Photo: Vladimir PROSHKIN

To understand the legality of further actions, we will familiarize ourselves with the existing regulations. According to sanitary standards, the air temperature in the apartment should not be lower (according to GOST R 51617-2000 Housing and communal services. General specificationsput into effect by the resolution of the State Standard of Russia 158-st of June 19, 2000):

+20 - the building of the first year of operation,

+20 - corner room,

+18 - living room,

+16 – vestibule, stairwell,

So, if the thermometer in the bedroom shows less than 18 degrees, contact your management company or heat supply organization (if the contract was concluded with it directly) with a claim. Communications are usually checked on the day of the call by a caretaker or engineer. After inspecting the batteries, they draw up an act in two copies, one of which remains with the landlord. At the same time, the internal air temperature is measured on the inner wall of each room, retreating from the wall by a meter, and from the floor by one and a half. If the tenant's complaints are confirmed, then the utilities are obliged to fix everything. According to the norms, deviations in the air temperature in the rooms are not allowed at all (a small exception at night). That is, the batteries must necessarily heat the apartment to the degrees indicated in the rules. If this does not happen, the rent is reduced individually for each affected apartment, depending on its footage. The recalculation of the communal apartment is done at the request of the tenant.

Where a complaint can be sent is up to the tenant. You can immediately write a statement to the prosecutor's office if there is no confidence in the management company. At the same time, experts do not advise going to court, recommending that for a more prompt resolution of the issue, nevertheless, to slow down public utilities. And after solving the problem, recover from them through the court the material damage caused. There is a practice when one complaint is sent to all instances at once, so that the same appeal of a citizen is controlled at different levels.

In the text of the complaint or claim, it is necessary not only to refer to the fact that there is no normal heating, but also to accurately indicate the period of absence, the alleged reasons, the temperature detected, the negative consequences and the material or moral damage caused. Waiting for responses for a week. After that (in the absence of any action on the part of the public utilities), you can write the next same complaint about poor heating to the next instance.

The organization responsible for heating in residential buildings, after the second appeal of the residents, is likely to fix the problem. However, if two complaints were ignored, there is every reason to write an appeal to the prosecutor's office. In such a complaint, it is necessary to indicate that, as a result of the unlawful actions of public utilities, harm was caused to the health and property of residents and their families.

Complaint about cold batteries sample

Having phoned, you will need to explain the situation, after which the employee will accept the application and set the date and time for the appearance of a specialist who will check the operation of the heating system and identify the reason for its absence. Based on the results of the audit, the specialist will draw up an appropriate act, in which he will state the essence of the audit and summarize its results. The survey report will be drawn up in two copies, one of which will remain in the hands of a specialist, and the second will be transferred to the owner of the surveyed apartment. If the problem is identified during this visit, after a short period of time after it will be resolved.

contact a plumber who services a particular house.

Complaint about the provision of services of inadequate quality

You can download a sample claim for a low temperature in the house or for a requirement to recalculate the heating fee due to the provision of services of inadequate quality, you can download on our website. Let's take a closer look at what must be written in it without fail. In the header you indicate to whom you write and your data. It is necessary to indicate not only the details of the organization where the application will be sent, but also the data of the responsible person. Most often, the claim is written in the name of the head of the management company or housing office. Also remember that the applicant is the person who entered into the service contract. If you decide not to write a statement, but simply call, then be prepared for the fact that this does not work and the problem of the quality of residential heating will not be resolved. In the main part, first of all, write down under what number the service agreement was concluded and the date of its conclusion.

Then briefly, but in detail, without unnecessary speculation, describe the essence of the problem:

write what temperature standards in the house must be observed in accordance with the norms of SanPin and SNiP;
according to the act drawn up in advance, write how the heating actually works (date, time, temperature - you can even measure the temperature of the water in the batteries);
if there is no space heating at all or there was no heating for a certain period of time, indicate this interval;
if an independent examination was carried out, the results of this examination are attached to the claim, as well as an act on how the heating system actually works;
indicate which clauses of the contract and the norms of SanPin and SNiP (as well as other legislative norms) have been violated and what responsibility the heat supply provider faces for this;
express your requirements and the proposed course of action from the organization to which you are writing.

Remember that there will be no immediate reaction. Your claim will be considered in accordance with the law on the procedure for considering such applications from citizens. Find out what days the housing office, housing department, housing and communal services work (in general, where you wrote) and expect the result.

Reasons for providing services of inadequate quality

Why is the temperature in the apartment not kept at a normal level? Will something change if certain parts of the heating system are periodically repaired? Where does the heat go? Most of the houses were built many years ago. Then the batteries were installed. How do radiators provide heat? Hot water passes through them, which heats the batteries, and they, in turn, share it with the living space. Water contains various substances (including chemical salts). They gradually fill the system, settling inside the radiator batteries.Accordingly, the volume of hot water in the system decreases, and the batteries give off less and less heat. As a result, it becomes cold in the apartment and statements, complaints and claims begin to scatter against the management company, housing office, housing and communal services, housing department, Rospotrebnadzor and the prosecutor's office. And then the question arises, who should replace the radiators? Can the owner count on the provision of such services from the housing and communal services or the housing office? Can I repair the heating system myself? Of course, no one will buy you radiators and install them in your apartment at the expense of housing and communal services. Unless, of course, this item is spelled out in the home maintenance contract and money was not collected for such needs.

You need to know that if you decide to replace the heating system in the apartment, you must obtain permission. The fact is that if you add the number of batteries in the radiator, then the volume of water in the system will increase, respectively, you will be warmer. But at the same time, the temperature of the living quarters following your apartment will drop.

They will begin to find out where the heat goes from their house. They will begin to write claims and complaints to the management company, to the housing office and housing and communal services. An independent examination will be carried out and it will be found that the problem is not in the provision of services of inadequate quality, but in your amateur performance. The owner, and in the case of tenants, the landlord will be fined and forced to return everything to its original state.

Complaint letter for poor heating

Next, you should indicate what consequences of the low temperature regime arose: dampness in the apartment, cold in the apartment caused catarrhal diseases of the residents, and constant moral and physical suffering caused an exacerbation of chronic diseases, other facts.) My arguments are supported by the following documents (next, the numbers and dates should be rewritten acts, copies of complaints and other documents, if any). For a long time, our oral demands to you remain unsatisfied. Based on the foregoing, I demand: 1. Bring the temperature regime in the apartment in accordance with the requirements of the regulations.2.

Proportionately reduce the heating fee during the period from …

Features of making a complaint

About heating bills

In this case, you must definitely indicate at what time you are already sitting without heating and the exact readings of the thermometer in your apartment.

Be sure to include a link to the law according to which you require recalculation. Your document must be accompanied by an act drawn up in the presence of a utility technician confirming the poor quality of services.

Regarding hot water

In the "header" of the document, indicate all the addressees (organizations) where your complaint will be sent. In the document, list the evidence of the lack of hot water (certificate of a locksmith from the housing and communal services), what measures were taken. Be sure to be dated and signed (according to the number of complainants).

Of course, in the event of a trial, it is more advisable to contact a competent lawyer specializing in housing law.

Nevertheless, the main thing that should be done in the event of "lawlessness" of public utilities is not to be silent. Be sure to call technicians, draw up an act, complain in writing to the supervisory authorities. Remember that your silence, as well as ignorance of the laws and your rights, is their weapon.

Didn't find an answer to your question? Find out how to solve your particular problem - call right now:

What is a complaint about the services of the Criminal Code and the housing department

This is an official document that is intended for a specific addressee.

In the complaint, in addition to indications of illegal actions, there may also be proposals for eliminating misunderstandings.

This document is drawn up in a clearly established form, and in court it is proof of the fact that the tenants still tried to resolve issues with their management company amicably.

A complaint is an appeal in which one party expresses dissatisfaction with the activities or inaction of the other party.

The response to the complaint must be received within 3 calendar days. If after a week there is no answer, the tenants have every right to apply to the court and attach a copy of the complaint as evidence that certain actions were taken.

What to do if your apartment has turned into a refrigerator

So, for some unknown reason, your apartment is practically not heated. The fact that you are tired of living in a dog car, and even paying for it as for full-fledged services, you can correctly write a claim. For starters, the head of housing and communal services. Very often this is enough.

If not, then at your service is a whole list of organizations that will be very interested in why the management company violates your rights. These are: the city housing department, the local division of Rospotrebnadzor, the prosecutor's office. In other cases, the truth, it rarely comes to this, you will have to turn to the servants of Themis

True, at first it will be necessary to do one more thing - to draw up an act of examining the quality of public services. To do this, a housing and communal services locksmith, neighbors and a representative of the municipality are called. A commission composed of these members draws up an act confirming that you are not being served at the proper level.

Having received such a document, you can sit down for a claim. A sample application to the heating management company can be downloaded below in the article or contact a lawyer in advance for advice. Why?

The fact is that the document will be carefully studied for the presence of a reason for formal nit-picking (and very often found). After that, the official declares with a calm soul that everything you wrote in the document is not true.

In the "header" of the document, be sure to indicate the full name of the organization, the surname and initials of the head, introduce yourself (column - "from whom"). In the text of the claim, write that you are the owner of the residential premises and indicate the number of the order (privatization agreement). Also mention that you regularly pay utility bills.

In the next paragraph, indicate from what time the temperature in your home does not correspond to the norm (exactly how many degrees it is). Be sure to refer to the Rules for the provision of public services (Decree of the Government of the Russian Federation No. 307 of 05/23/07), which state that in a residential building the thermometer should not fall below 18 degrees.

The next requirement is:

compensate for the losses caused to you (specify the deadlines for execution)
recalculate (downward) the cost of utilities. At the same time, refer to the current norms, namely: article 29 of the Law of the Russian Federation on the protection of consumer rights. Details of filing a complaint in this case are discussed here.
Indicate what documents you are attaching (a copy of the invoice for the month and an act of surveying the quality of utilities).

It is very possible that the company will refuse. And sometimes even for quite reasonable reasons: for example, you did not indicate the exact temperature in your home or a quality inspection report was not drawn up. Or some other nuance is omitted, which you considered insignificant, or maybe you didn’t even know about its existence.

For example, this: all complaints must be submitted only in writing, through the secretariat or by registered mail. Your visit to the “quarrel” at the housing and communal services office will lead to nothing. It's a shame, it's a shame - but it's your fault that your dissatisfaction with the public utilities remained unsatisfied, it will be only you yourself and not a single court will dispute this.

But in any case, the Criminal Code will be obliged to respond to the claim received by them. Be sure to keep your postal receipt after sending the document. The complaint is written in two copies, one remains in your hands - this is in case it still comes to trial.

In general, of course, it would be better if you personally came to the office of the Management Company and there they transferred the complaint to the secretary, who would have registered it with you. Well, if they refuse (and this happens) - there remains a proven method, mail. The claim is sent by registered mail with notification.

The deadline for officials to consider the complaint is a week. If this also turns out to be useless - the public utilities refuse, or are generally silent, then your next addressee is the City Housing Administration. Make a complaint according to the same principle as in the housing and communal services.

This usually gives results - after two complaints, officials understand that these are not jokes. However, if even here it is deaf, write a complaint to the prosecutor's office. The bottom line is that public utilities do not fulfill their direct official duties, as a result of which a situation that is dangerous to the health and life of residents has developed.

What to do with a Complaint

After drawing up the document, you must follow the rules for its registration with the management company. This can be done in two ways - carry it yourself or poison it by registered mail.

Registration of a claim for heating

The claim for lack of heating is made in 2 copies. One of them is given to the management company, and the second remains with the tenant. At the same time, on the second act, the claim for the lack of heating must be put in the incoming registration number, full name and signature of the responsible person who registered the document.

After that, the HOA has a month to satisfy the requirements of the complaint. The exceptions are those cases when a written claim in the housing and communal services concerns emergency situations - the elimination of a leak, the replacement of failed radiators, etc. The time for the decision is determined by the clauses of the contract, but cannot exceed 1 day. Otherwise, the management company will be obliged to compensate for the consequences of the untimely repair of the accident.

Sending a claim by mail

A properly drafted complaint based on the sample heat loss claim form can be mailed. This should be done by registered mail with the obligatory notification of the sender of receipt. In this case, the lead time starts from the moment the organization receives the complaint.

In practice, it is not recommended to do this, since a possible error in the recipient's address or errors during registration can delay the solution of the problem for a longer time. An alternative is to submit a claim to the housing office for poor heating by a responsible person by proxy.

What to do if the claim to the HOA for heat supply was not satisfied? If you are sure that you are right, you can apply to higher authorities. These include the city housing inspectorate, Rospotrebnadzor, the prosecutor's office, and court authorities. In this case, with a positive resolution of the claim to the management company, additional compensation may be received.

The video shows an example of solving poor-quality heating by filing a claim:

Sample application to housing office heating

Not lower than +16C at the entrance
Not lower than +5C in the basement of the house
Not lower than +20C in rooms that are corner

It is also stipulated that these norms must be provided by the utility service provider, provided that the consumer himself provides thermal insulation of windows in the premises. In cases of repair work and accidents, the control periods for the maximum interruption in heating are also established:

At temperatures of 8C - 10C for no more than 4 hours in a row
At 10C - 12C no more than 8 hours
At from 12C to standard no more than 16 hours
During the month, the total break should not exceed 24 hours

Features of drawing up a complaint about the lack of heating

In accordance with current regulations, the minimum temperature allowed for a dwelling is 18˚C. If the actual figures do not meet the established criteria, this is a valid reason for filing a complaint.

It is important to consider that no matter what structure the document is submitted to, it must be drawn up in compliance with the rules of the Russian language and not contain errors.

Today there is no strict template for writing a complaint about non-working heating, so the form of the document can be free. However, the claim must meet the requirements of business writing and etiquette. The text should not contain phrases with an emotional connotation, rude expressions and obscene statements. When writing a complaint, you should strive to be as concise and informative as possible. The document must also contain the following information:

The name of the organization to which the complaint is directed;
The exact address of residence (if it is an apartment building, then indicate the number of residents);
Data of the contract with the utility service;
Description of the problem;
Legal justification;
applicant's requirements;
The time during which the complainant expects a response;
Date of submission of the document and signature of the tenants.

Regardless of which method is chosen to resolve the problem, experts strongly recommend filing a collective complaint. If the appeal will come from several tenants at once, then it will be considered as quickly as possible. Most often, the term for making a decision on the case varies from 10 to 30 days.

As for the method of sending a complaint, in addition to using the services of the post office, you can write a complaint through the official Internet portal of the selected structure. If the document is drawn up in the usual written form, then the applicant must have a copy of it.

What to do if the batteries do not heat up?

The article was written based on materials from sites: iskiplus.ru, strojdvor.ru, 101urist.com, bfmac.com, www.myjus.ru.

How to write an application for the replacement of the riser

The dilapidation of the housing stock against the background of a long-term failure to carry out capital repairs of engineering communications has led to the fact that the pipes of all support systems have outlived their service life and require replacement.

Based on the Housing Code of the Russian Federation, the responsibility for replacing risers is assigned to the organization operating the residential building. To carry out work, the tenant must write an application for the replacement of the riser in the apartment according to an exemplary model.

Hello, dear visitor of the portal! Unfortunately, the article discloses only a typical answer to your question. For a private issue, write to us. an online consultant. One of our lawyers immediately and completely free of charge will advise you.

A written request for repair work, which is the direct responsibility of the housing office, must be written in two copies. Your copy shall be stamped by an official that the application has been received with a number certifying the incoming correspondence number and the recipient's surname legibly written.

Sample Application

After you have drawn up an appeal, send it to the address of the management company in the form of a registered letter or register it directly with the secretary of the organization. The repair request form can be downloaded here.

You can view a sample repair request form here. Application for recalculation It is not uncommon for tenants to be absent from their home for several months, as a result of which utilities were not used, and the bill came the same as usual.

Important Then you can exercise your legal right and write an application for recalculation to the management company. The application is written on a white sheet of A4 format in two copies.

In the upper right corner, fill in the header, where you indicate your data (full name, exact address, contact phone number) and company data (name, address and phone number).

What to do if the house has cold batteries

For more than a month, pensioners lived in an apartment with cold radiators at the very height of the heating season. The long-awaited warmth came to the house of elderly residents of Barnaul only after the intervention of the Center for the Protection of Citizens' Rights. Next, the management company enters the process. She is obliged to immediately create a special commission, which will include representatives of the UK, the thermal inspectorate and the apartment owner himself. Within 24 hours, the resident must be informed of the date and time of the inspection.

Sometimes, the most insignificant mistake becomes the reason for refusal to consider the claim. For this reason, experts strongly recommend that you contact an experienced lawyer who will help you form the document correctly, give recommendations regarding the next steps, and answer related questions.

If the problem has not been resolved within 7-10 days, you need to find out the number where to call if the cold batteries remain cold. You can also pay a visit to the housing and communal services and get explanations directly. A positive response about the ongoing decision process should be supported by specific dates for which all the required work will be done.

The second problem that Russians often face is ignorance of the rules for filing such complaints. This is due to the fact that the current legislation of Russia has many specific features and nuances, and only a qualified specialist can understand them.

The solution period is limited to a week, the only exception is the occurrence of a number of problems during repairs (detection of complete unusability of not only a secondary, but also one of the central branches of communications). If the problem of cold batteries lies in the batteries themselves, then they will need to be replaced by the owner of the apartment. It is possible to carry out work only after obtaining the appropriate permission from the management service. But in winter this will be possible only in exceptional cases (a small child, a paralyzed family member). After all, turning off the riser around the house will become a problem for other residents, therefore it is prohibited by the state. If entering the apartment you feel a pleasant creaking of snow under slippers, it means that public utilities are clearly saving on heating the house. Of course, warming a high-rise building is much more difficult than a kettle. But if the apartment is cold, like at the North Pole, then making fires or warming yourself with a gas stove is not the best option.

It must be borne in mind that the commission must measure the air temperature in the apartment with a special device. A regular thermometer will not work for this. Since it gives an error of 2 degrees. According to residents who have already gone through the path of the Cold War, often out of a dozen devices, housing and communal services workers choose the one that has the greatest error in the right direction, and it is with this device that the measurement is made. To from several alcohol thermometers of accuracy class ± 2? With choose the "necessary", which at 16? C will show 18? C, housing and communal services workers will not need much work.

If these standards are violated, the heating fee must be reduced:

by 0.15% for each hour of overscheduled shutdown or temperature mismatch;
by 0.1% of the amount of the monthly payment in case of a deviation from the norm by -3˚С;
by 0.1% for each hour of excess heat shutdown per month (the norm is 24 hours/month).

How to make a complaint

The complaint is made in writing.

To compile it, you will need an A4 sheet. Great if it is possible to draw up a document using a computer.

However, handwritten documents are allowed.

The heading of the application indicates the body to which the application is sent.
Name, surname and patronymic of the applicant.
If the appeal comes from several citizens at once, then you can list the initials of all.
The address of registration at the place of residence is indicated, as well as a contact phone number.
The appeal "Complaint" is written in the center of the line.
And already under this name the essence of the problem is stated.

In the first part of your claim letter, you must indicate what violations in the company's activities were identified by the residents. What obligations are not met. For example, employees of the management company do not take out the garbage, and the requests of the residents are refused.

It is necessary to refer to the legislation, according to which such activity is a violation of the rights of residents and the current contract.

Once you've outlined the gist of the complaint, you can move on to discussing steps you can take to improve the situation. For example, a change in leadership, payment of compensation, or the implementation of certain actions by employees of the management company.

After the presentation, it is necessary to put the date of writing the document, and the personal signature of each of the applicants, if possible, with a transcript.

The document must be drawn up in 2 copies. One is submitted to a government agency, and the other remains with you. It will be required if there is an appeal to the court.

The term for consideration of the application by each state body varies.

I would like to believe that you will be able to negotiate with the employees of your managing organization without such measures as writing a complaint and applying for justice to state bodies.

Perhaps the employees do not see what their mistake is, and you, by holding meetings and drawing up new agreements between the parties, will be able to independently regulate the relationship between the manager and the tenants.

Share with friends:

Cold batteries in the apartment Where to complain

Where to complain about cold batteries? With the onset of the cold season, many district heating users face a number of problems. One of them may be the banal lack of heat in the apartment. However, if the deadlines for its elimination are unreasonably delayed, you should find out who to complain about cold batteries in the apartment, and what can be done.

Often, the reason for this can be a banal accident or other force majeure situation. Some are in a hurry to get a heater, but this is too expensive an option, as you will overpay for extra kilowatts. Therefore, you need to understand where to complain about cold batteries in Moscow and where to call if the batteries are cold.

The legislation of the Russian Federation clearly defines the temperature standards in residential premises. The apartment must be at least 18 degrees Celsius. There are separate rules for entrances, basements and attics. If the radiator does not warm up your living space to the standards established by law, then you need a complaint about cold batteries.

Cold in the apartment: where to go in Moscow?

Management Company. The responsibilities of the management company include not only monitoring the timely payment of utilities.
She is also obliged to monitor the very quality of the provision of gas, water, electricity and heating, including eliminating the situation when the battery is cold from below.
Where else to turn if there are cold batteries in the apartment? GZhI - State Housing Inspectorate.
This institution receives calls around the clock. Here you can call and complain about cold batteries in Moscow. They will tell you where else you can report cold batteries in Moscow.

However, it will be much more effective and faster to solve the problem if you file a collective complaint in writing. In the event that several of your neighbors do not have heating, you should unite with them and collect as many signatures as possible.

How to write a claim?

A complaint to the Criminal Code about cold batteries is written in four copies, a sample can be downloaded here. Two - in the name of the General Director of the Criminal Code, and two - in the GZhI. Each organization must return one copy to you with a mark and date of acceptance, as well as indicating the name of the person who accepted the document.

In the application for cold batteries, be sure to indicate the reason for the appeal with a detailed description. In your case, it will consist in the inadequate quality of the provision of heating services in a residential area, that is, that you have cold batteries in your apartment and where you just did not complain in Moscow.

An application when it is cold in the apartment can also be sent by mail, by registered mail with notification. By law, the complaint must be considered within five working days.

Using a sample complaint about cold batteries in an apartment, you can achieve improper provision of services from the management company.

Where to go if the problem is not solved?

Where to complain about cold batteries if the claim has not been answered, and your requests to raise the temperature in the apartment are ignored by the management company. It is not necessary to put up with cold or barely warm batteries.

Two weeks later, after sending a claim, if the problem has not been resolved, and the cold batteries in the apartment have not become warmer, and the GZhI did not tell you where to complain, you need to move on to more serious actions. Appeal to higher authorities will help to influence the inaction of public utilities.

Contacting Rospotrebnadzor

You can complain about cold batteries to this organization. It acts within the interests of consumers and takes the necessary measures to resolve problematic issues, such as, for example, the provision of poor-quality services to the population. Already on the basis of their written request, there will be pressure on the Criminal Code. More often it works, and the management company begins to provide its services as expected.

Application to the prosecutor's office

A written application to the prosecutor's office will help identify the reasons for the improper provision of services to the Criminal Code, as well as why the Criminal Code did not solve the problem within the time period established by law.

Statement of claim in court

The last resort will be the court. You need to prepare to provide all the required documents proving that the apartment is really cold. Of course, it will not be easy to prepare a package of documents on your own, so it is better to contact a lawyer in this area.

He will prepare a statement of claim, where he will describe in detail where you have already complained about cold batteries in Moscow, collect the necessary documents and pay the state duty. And then it remains only to wait for the court session, where your problem will be solved. You may be interested in why corner apartments have cold radiators.