How to get a recalculation for low-quality service
In case of regular failures in the heat supply system, residents of MKD and private houses have the right to demand a recalculation for heating in 2019 in the city of Moscow and Moscow Region.
Any force majeure must be eliminated during the day. If heat supply, including hot water, is not supplied for more than 24 hours in a row, then you can safely collect documents for recalculation.
In addition, there are approved standards:
- The temperature in the apartment should not drop to 12-18 ° C and such a decrease can last no more than 16 hours in a row.
- If the regime inside the house has dropped to the level of 10-12 ° C, then the allowable period of time is 8 hours.
- Below 8-10 ° C - in such a cold, the housing stock cannot be longer than four hours.
Conventionally, the recalculation should be carried out according to the formula -0.15% for each hour of heat supplied, below the standard temperatures.
After consideration of the application, the change in heat supply amounts is possible only for the next calendar year. Since payments for heating are subject to adjustment only once every 12 months - in February.
A sample application for revision of amounts for the supplied heat can be downloaded here.
If the case at the level of housing and communal services did not bring a satisfactory result and there is an intention to apply to the prosecutor's office or the court for a review of the issued receipts for heating, then you will need a simple statement, but a lawsuit.
A sample claim for the recalculation of payment for heat supply, compensation for penalties and non-pecuniary damage can be found here.
In order to be fully armed in disputes with employees of the housing and communal sector, one must have a legal education or experience in interacting with executive bodies.0 Therefore, when contacting higher supervisory authorities, experts recommend enlisting the support of lawyers.
Watch the video: “You can not pay utility bills.”
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Barely warm batteries in the apartment where to complain St. Petersburg
Contents Alternatively, you can send a claim by registered mail with acknowledgment of receipt. In this case, a reasonable period will be counted from the date the utilities receive your letter.
If your management company shows miracles of sluggishness, does not respond to a claim or “dynamite” in any other way, contacting several more instances will help stir it up.
1) The authorities of your locality.
In Moscow, this is a district government, in other regions - district administrations, village councils, etc. In such bodies there is always a subdivision (department, committee) in charge of housing and communal services. The author of this material has personally tested the effectiveness of filing a complaint about heating with the council - it worked very quickly.
2) "Hot lines" of energy supply organizations.
You can find phone numbers on the Internet or find out at the help desk.
3) The State Housing Inspectorate. Moreover, in one apartment building, someone has an order with heating, while someone is still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is emitted by an air plug that needs to be released. The air accumulated in the pipes prevents the free movement of water, which must circulate continuously and heat the room.
In addition, air is not able to conduct heat. This results in the riser being hot and the battery cold. The presence of air accumulations reduces the wear of heating devices, causes rust. Letting air out Usually, in a situation where cold radiators are in the apartment, residents bleed air on their own.
For this, a Mayevsky crane is located on the battery. To establish justice, contact the housing and communal services.
Why the radiator is cold from below The reason for the partial heating of the heater may be its incorrect connection, which causes an uneven distribution of hot water. In case of an erroneous connection, some of the sections heat up, but the remaining area of \u200b\u200bthe battery does not. The best option is considered a diagonal scheme.
When connected sideways, the coolant does not flow throughout the battery, but takes a short path, so the lower part of the radiator will be cold. It will be necessary to correct the situation and simulate a diagonal pattern using an injection tube. It lengthens the flow, due to which the battery heats up evenly.
This can only be done by a qualified plumber. Another reason why the battery is cold from the bottom may be its contamination. After correcting the violations, an act of temperature compliance is again drawn up. This completes the procedure. Clarifying the situation At the beginning of the article, we found out when the apartment has cold batteries, where to complain.
But you can not panic, but try to figure out for yourself the reason for the lack of heating
Attention If you find that the riser is hot and the battery is cold, this indicates that hot water does not enter it. Check the position of the valve that provides access to the coolant to the apartment, whether it is locked
Maybe you just forgot to open it.
Supervisory authorities of St. Petersburg
The owners of apartments and other premises in a multi-storey building continue to face the dishonesty of some management organizations. Citizens apply to state authorities and file complaints in St. Petersburg on housing and communal services.
Of course, before that they are trying to resolve the situation with the company, but if it does not meet the needs of the consumer, the latter are forced to seek protection in state supervisory authorities.
The table lists the organizations that control housing structures:
Table 1.
| Name | Mailing address | Landline phone number | Working hours |
|---|---|---|---|
| GZHI (State Housing Inspectorate) | • 195112, St. Petersburg, Malookhtinsky prospect, 68, lit. A: • Piskarevsky prospect, 35. | 544-43-00 | 09.00-18.00 |
| Department of Rospotrebnadzor | Malaya Sadovaya, 1, room 15 | 571-62-00 | 10.00-17.00 |
| City Court | Basseinaya, 6 | 459-59-66 | 09.00-17.45 |
Prosecutor's Office of St. Petersburg
In the absence of a positive decision from state authorities, the consumer of services has the right to file a complaint about housing and communal services in St. Petersburg with the district office of the city prosecutor's office. Its employees consider situations of fraud, robbery, embezzlement of money by managing organizations.
The department can even open a criminal case, up to the punishment of the perpetrators, if the company's illegal or illegal actions are proven.
The table gives the addresses of the district prosecutor's offices of St. Petersburg:
Table 2.
| Name (district) | Mailing address | Landline phone number |
|---|---|---|
| City Attorney's Office | Post Office, 2/9 | 3182643 |
| Admiralteisky | B. Podyacheskaya, building 19 | 3101822 |
| Vasileostrovskaya | V.O, line 6, building 7 | 3233356 |
| Vyborgsky | Smolyachkova, room 14/3 | 5429042 |
| Kalininsky | Komsomol, 43 | 5429604 |
| Kirovsky | Novoovsyannikovskaya, st. 19A | 2522311 |
| Kolpinsky | Kolpino, culture, 8 | 4610049 |
| Krasnogvardeisky | Sredneohotinsky pr-t, 52/11 | 2274231 |
| Krasnoselsky | Burial Garkavy, 48, building 4, l.A | 3659700 |
| Kronstadt | Petrovskaya, s. 8, bldg. 2 | 3115889 |
| Resort | Sestroretsk, Primorskoye, st. 280 | 4371106 |
| Moscow | Moskovsky p., 129 | 3880376 |
| Nevsky | Narodnaya, 38-A | 4476538 |
| Petrogradsky | B. Mint, 27-A | 2327293 |
| Petrodvorets | Palace p., 42 | 4227873 |
| Pushkinsky | Pushkin, Glinka, 30 | 4768569 |
| Frunzensky | Prazhskaya, bld. 46 | 7088130 |
| Central | Ligovsky, 44 | 7120251 |
Portal of housing and communal services in St. Petersburg
A special city portal for complaints about the managing organization of St. Petersburg "Our St. Petersburg" offers citizens to save their personal time and avoid queues at state authorities. They have the right to file complaints through the official portal.
Site features:
- familiarization with existing programs;
- you can leave information about the problem with housing, landscaping;
- indicate the situation with the road;
- give the coordinates of unauthorized construction or a trading tent.
All information received through the portal is urgently considered by various city authorities from 5 to 15 days, depending on the category of submission.
Before getting on the table to the head of a certain city service, the application undergoes moderation - the process of checking the information for compliance with the design.
The applicant is obliged to attach to the electronic document a photograph of the violation of the law or a scanned paper indicating the heading. Such an introduction is directed against false information and clarifying the category of the problem. It also prevents groundless petitions that do not provide specific reasons for filing or express personal requests.
The minimum list of works and services for the maintenance of common property.
Hotline housing and communal services in St. Petersburg
Special hotlines are organized for citizens' complaints about the managing organization in St. Petersburg, where you can verbally contact the operator with your problem. To do this, you need to name the company and clearly express the essence of the issue. After processing the application and finding a solution on it, the operator will call the applicant back at the phone number left by the citizen.
A direct emergency line for solving urgent issues related to housing and communal services in St. Petersburg is available by landline phone numbers:
- 00-4;
- 576-24-25;
- 576-24-28.
To control and improve the quality of public service, incoming and outgoing calls from the specified numbers are recorded on electronic media. All district administrations of St. Petersburg are equipped with such hotlines.
Where to call residents of the Leningrad region if they still haven’t given heating
The day before, on Monday, September 24, the governor of the Leningrad region demanded that the heads of municipalities ensure the supply of heat to houses throughout the 47th region.
On the order of the head of the region reported earlier. There are hotlines for all questions about heat supply. Residents of the Leningrad region can contact dispatch services and management companies for heating issues at the following numbers: (LLC "Housing", 1 Volkhov), 8 -813-63-78-085 (LLC "Housing", 2 Volkhov), 8-813-63-77-710 (LLC "Volkhov utility systems", 1 Volkhov), 8-813-63-22-836 (Volkhov Communal Systems LLC, 2 Volkhov) Vsevolozhsky District 8-813-70-25-488 Vyborgsky District 8-813-78-22-175 Gatchinsky District 8-813-71-96-074 Kingiseppsky district 8-813-754-88-88 Kirishsky district 8-813-68-24-325 Kirovsky district 8-813-62-21-663 Lodeynopolsky district 8-813-642- 55-30 Lomonosovsky district 8-812-423-06-29 Luzhsky district 8-813-72-22-950 Podporozhsky district 8-813-65-30-300 (MC "PRES"), 8-813-65-20 -504 (MC "ZhK"), 8-813-65-22-273 (emergency service "Lenoblvodokanal") Priozersky district 8-813-79-37-194 (emergency service of the city of
Priozersk), +7-921-395-67-22 (MC "Partner"). Slantsevsky District 8-813-74-21-113, 8-813-74-21-222 Sosnovy Bor 8-813-69-26-666, 8-813-69-42-956 (CJSC AEN, Trust SB), 8-931-208-15-58 (House SB), 8-813-69-42-969 (Socium-Stroy, Titanzhilkom), 8 921 441 52 04 (Ai Si), 8-813-69-22-425 (LCD Comfort) Tikhvinsky district 8-813-67-71-135 Tosnensky district 8-813-61-30-999
Where to call if they didn’t give heating at home: Phone list for 2019 in St. Petersburg
Who to call if they didn’t give heating to a house in St. Petersburg. Photo: Aleksey BULATOV Change text size: AA Heating season 2019 has begun in St. Petersburg.
In almost all apartments of the townspeople, the batteries became warm on Thursday, September 27. The rest of the heat at home should be no later than September 28 - this is the official start date of the heating season 2019 in St. Petersburg. For those whose apartments are still cold, a hot telephone line has been launched.
You can call her and leave requests for heating. Housing Committee, heating hotline in St. Petersburg 710-44-54.
Calls are accepted from 9 am to 9 pm.
St. Petersburg State Institution "Housing Agency of the Districts of St. Petersburg" - around the clock. Hotline numbers of the Housing Committee and GKU "Housing Agency" districts for 2019 in St. Petersburg: Housing Committee,GKU "AVS" 710-44-54 - from 9:00 to 20:00; GKU ZHA Admiralteisky district 409-71-21 around the clock; GKU ZHA Vasileostrovsky district 323-20-38 around the clock; GKU ZHA Vyborgsky district 417-66-58 around the clock; GKU ZHA Kalininsky district 542-26-18 around the clock; GKU ZhA of the Kirovsky district 252-25-64, 252-65-23 from 9:00 to 18:00 and from 18:00 to 9:00; GKU ZHA Kolpinsky district 461-78-51 around the clock; GKU ZHA Krasnogvardeisky district 241-59-96 around the clock; GKU ZHA Krasnoselsky district 241-38-03 around the clock; GKU ZHA of the Kronstadt region 311-20/74 from 9:00 to 18:00; 435-01-24 around the clock; 435-33-96 around the clock; 311-74-93 from 8:30 to 17:30; from 9:00 to 18:00 around the clock; GKU ZHA Kurortny district 437-07-74 from 9:00 to 18:00; 437-37-00
Where to complain if the batteries do not heat well
They go to the prosecutor's office if: There has been intentional or unintentional misappropriation of funds When there are robberies, fraud, embezzlement If supervisory and regulatory authorities are inactive or act illegally Representatives of the prosecutor's office conduct checks and find out all the nuances of the case. As a result, the company may even be held liable in accordance with the Criminal Code. The judge considers the case after all methods of pre-trial settlement of the conflict have been used. They apply to the court with material claims, specifying the amount of compensation for the damage caused to the owners of apartments and their property. The claim is filed at the location of the Criminal Code in accordance with Art. 28 Code of Civil Procedure. The basic requirements for what to indicate in the application are in Art. 131 Code of Civil Procedure.
Where to complain if the batteries do not heat well
Moreover, in one apartment building, someone has order with heating, while someone is still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is emitted by an air lock that needs to be released.
The air accumulated in the pipes prevents the free movement of water, which must continuously circulate and heat the room. In addition, air is not able to conduct heat. This results in the riser being hot and the battery cold. The presence of air accumulations reduces the wear of heating devices, causes rust.
We bleed air Usually, in a situation where cold batteries are in the apartment, the tenants bleed the air on their own. For this, a Mayevsky crane is located on the battery.
Where to complain if the apartment is cold
All standards for temperatures and other parameters in a residential area are prescribed in SanPiN (“Sanitary rules and norms”), SNiPs and GOSTs. These rules must be observed, and in case of violations, measures must be taken. The temperature is taken as the basis, which will be comfortable when living in an apartment.
An excess of more than 4 ° C is considered an unacceptable deviation from the norm. Of course, a lot depends on how the house is insulated, the corner apartment or not, how much windows and doors are blown, what temperature is kept in the entrance. But if the public utilities do not “heat” enough or the pipes have defects, then no matter how you insulate the living space, it will not reach the required temperature.
Saint Petersburg. Hotlines for heating issues. Where to call
What phone numbers to call for questions
heating season in St. Petersburg?
For all residents of St. Petersburg there is one free number 004.
By this number, citizens can apply for ANY issue related to heating.
When will the heat be turned on, when will it be turned off, how much do utility services cost?
You can also use this phone number to complain about poor-quality housing and communal services.
Every resident of St. Petersburg can contact the hotline, if necessary, find out something, ask, clarify. For starters, there is a single number 004 that works for the entire city, this is the housing and communal services number. You can also call Teploset at 6884646.
You can also take the number from the table below and call it.
In winter, questions about heating are very relevant and in St. Petersburg there is a magic telephone that will solve all problems associated with housing and communal services, including poor heating. This phone number - 004 - covers all areas of St. Petersburg, call, the number is verified.
After connecting the heat in the houses of the city, many residents have various kinds of problems, one riser in the apartment is warm, the other is cold, the house is connected, and the heat will not reach the apartment on the top floor.You can call on these problems both in your housing and communal services, and on hotlines. At present, heat has been supplied to the houses in the heating mode; heating will work at full capacity in October.
For heating problems, you can call the following numbers:
IC State Unitary Enterprise "TEK St. Petersburg": 6019393
Heating network hotline (works around the clock) - 6884646
Dispatch service in the city - 2330008
If you have questions about the quality of housing and communal services, you can call the short number 004.
In St. Petersburg organized a service for receiving calls. Citizens of the cultural capital can dial 004 from their mobile. Then there will be a redirect to an operator that deals specifically with your area of St. Petersburg. It is enough to name a part of the city, a street and a house. They will explain about heating in detail - when the date of the system check is scheduled. What day should be the official launch date. They will also talk about the situation that has developed at the moment. For city residents who are waiting for the start of the 2017-2018 heating season, this is a great opportunity. First, you will be aware. Secondly, calm your nerves a little and notify your relatives.
Where do Petersburgers complain about heating problems?
Important
Before opening the valves, you must first turn off the heating and lay rags under the radiator, as dirty water will flow out with air. The faucet is opened with a screwdriver, which is inserted into a special hole and slowly turned
The released air from the special hole will come out with a hiss.
When the air plug comes out, fluid should flow. The faucet can be closed. Thanks to this method, the disturbed circulation of the coolant is restored. The valve is installed on all batteries in the apartment, but it would be logical to carry out the procedure only with cold heaters.
When replacing batteries
By showing perseverance and patience in proceedings with the managing organization, you can achieve a recalculation for heating. However, this will not give the desired result with an increase in the temperature in the apartment to a normal reading, especially if the problem is not in the unfair fulfillment of obligations by the utilities, but in the fact that the heat communications should be replaced and this should be done immediately.
To make sure that the current batteries are not able to provide heat in the apartment due to their characteristics, you should check the temperature difference between the battery itself and the riser. If the difference is significant and the riser is much hotter, then the battery is slagged. In this case, it is necessary to flush the radiator or replace it with a new one. It is desirable that he had the opportunity to regulate the temperature on his own. It is not recommended to make such decisions on your own. It is advisable to consult a specialist before replacing.
It is important to note that batteries cannot be changed unless the riser is completely disconnected. To disable it, you need to submit a request to the management company
In this case, if the request was sent after the start of the heating season, you can get a refusal. Based on this, it should be noted that it is better to do the replacement in the summer. Otherwise, substantial grounds will be required in order to convince the management company of the urgent need to temporarily turn off the riser in the winter.
If there is no heating, where to complain in St. Petersburg
When cold weather sets in and the temperature drops below the standard value, the heating season begins.
If the room is well warmed up, then it will be comfortable to live in it even in the coldest winter. But not in all houses and apartments with the beginning of the heating season, the batteries become warm.
And there are many reasons for that. But in any case, you need to know what to do and where to complain about the lack of heating in the apartment.
For many apartment residents, the question often arises, where to complain about the lack of heating in the apartment?
But before answering it, it is necessary to consider for what reasons there may be no heating? The lack of heating can be caused by the following reasons:
- neighbors carry out repair work or upgrade the heating system: install additional sections to the battery, heat pumps for more efficient heating of the room. To carry out such work, it is necessary to turn off the heating. Therefore, neighboring apartments may suffer;
- The problem lies in the apartment itself. Perhaps the flow of the coolant is blocked. Or maybe the heating system is out of order. In order to find out if this is a problem of one apartment or the entire entrance, you need to talk with your neighbors, find out if they have heating;
- an accident occurred on the central highway or CHP. Then there will be no heating at the entire entrance, the house, and, possibly, the entire microdistrict;
- Utilities are delaying the start of the heating season.
In any case, you need to know where to complain about the lack of heating in the house.
It doesn't take long to get things fixed.
And especially if there are small children in the apartment. Then the problem should be solved as soon as possible.
But you need to act without panic and competently.
Many residents have a question, where to call if there is no heating in the apartment? First you need to contact the emergency dispatch service of the area. Contact phone number can be found by calling the help desk.
You can find the number on the Internet. The dispatcher is obliged to accept the application and send a specialist in the near future to identify the cause of the lack of heat supply. In order to confirm the lack of heating in the apartment, a technical specialist must draw up an act.
And of course in duplicate. One - the specialist takes with him, the second - leaves the owner of the apartment.
In the near future, we can expect a solution to the problem. It should also be noted that the plumber must once a year routinely inspect the elements of the heating system for performance. If the locksmith did not conduct an inspection, this must be reported in a conversation with a utility service specialist.
But where to complain about the lack of heating in the apartment, if the appeal to the dispatch service did not work? The most effective way out of this situation is to file a complaint with the regulatory authorities.
Knowing where to complain if there is no heating, you can achieve a quick solution to the problem. If, after inspecting the heating system by a public utility worker, the heating was not turned on, then you can contact the following authorities:
The apartment has poor heating, it's cold, where to complain and how to act
Each apartment building is served by a managing organization, which is responsible for providing utilities of adequate quality. We submit an application or a request to your management organization to measure the air temperature in your apartment. The management company, having received such a statement from you, should send its representative to you to take measurements of the air temperature in your apartment, after which, based on the measurements, an act is drawn up, which reflects the deviations of the air temperature from the standards.
Also, residents have every right to apply to the State Housing Inspectorate with a complaint about poor-quality utilities. Such a complaint is drawn up in 2 copies and submitted to the housing inspectorate, and a check on this fact must be initiated regarding your appeal within 30 days. If the inspection of the housing inspection reveals a violation, the management company will be held liable and your management company will be issued an order to eliminate the violations.
