This page contains all the materials for the search query guarantee for faucets

Faucet warranty under consumer protection law

I asked: “Is it possible to buy a complete new drainage system from you?” Since mine is already under warranty repair?

In any case, to determine the seasonality of a product, one should proceed from the purpose of the product, from information about it, take into account its characteristics and operating rules in general.

The term for the examination can be up to 21 days, but you definitely need to indicate to the seller that in case of delay in replacing the mixer with a serviceable new one or a refund, you will demand to cover all the losses that this purchase has brought to you.
It happens that you get new boots or coats, and a month later you find a tear in the fabric, a peeled off sole, characteristic spots in the color of the product, a lightning break, or a hole in a leaky place on the fabric, or a recently purchased household appliance or an expensive gadget suddenly fails.

And now we look at the warranty card: "A 10-year warranty is provided for the faucet body, ceramic cartridge, ceramic faucets, chrome plating."

You can only apply with these requirements during the warranty period for the purchased product. Most often, these terms are prescribed, however, in cases where they are not provided, this period will be determined by law.

With regard to goods for which no warranty or expiration dates have been established, the consumer has the right to make these claims if the defects of the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, unless longer periods are established by law or contract.

In this case, the device can be returned to the seller within 15 days from the date of purchase if a defect is found in it.

The consumer has the right to participate in checking the quality of the goods. On the basis of the foregoing, I refuse to execute the Purchase and Sale Agreement and ask: 1. Return to me the cost of the mixer in the amount of 2,500 (Two thousand five hundred) rubles within 10 (ten) days from the date of the claim.2. Ensure my participation in the quality control of the faucet 3.

Article 476 of the Civil Code of the Russian Federation and paragraph 6 of Article 18 of the Consumer Rights Protection Law expressly provide that the seller is liable for the defects of the goods identified during the warranty period only if he does not prove that the defects arose precisely through the fault of the consumer himself after the transfer of the goods to him , i.e. for reasons beyond the control of the seller or manufacturer.
The warranty implies the right to remedy, free of charge, any confirmed manufacturing or material defects during the warranty period, subject to compliance with applicable regulations, rules of installation, operation and maintenance.

The developer's warranty obligations after the delivery of the house

Attention

Clause 5 of Article 28 of the last law clearly states that the consumer can claim damages for violation of the deadlines for the completion of work (this is more than 45 days after the filing of the claim). Penalty charged for each day

And its size is determined from the price of the service. Often in claims they put 3% of the full price, multiplied by 1/300 of the refinancing rate of the Central Bank of the Russian Federation.

Info

It is better not to be smart here - the judge will still calculate the penalty according to the law, based on your specific case. In judicial practice, there are cases when the tenants were helped by examinations performed by third-party impartial organizations that proved the developer's dishonesty. If the court is won, the apartment owners will receive the money spent on experts back, along with other costs of the court (p.

Warranty

In expensive high-quality mixers, for example, from GRONE (Germany), they are coated with a special graphite coating, which significantly increases wear resistance and reduces friction.But when closing, you do not need to make special efforts and selflessly turn the handwheel (one turn is enough), otherwise the ceramic valve head will not stand it. Another problem is our far from ideal plumbing.

On the pipes through which hot and cold water enters your house, it makes sense to put cleaning filters, at least the most primitive ones. Now about the guarantee. The mixer is better to buy in a good store. Be sure to ask the seller for a warranty card.

Usually the warranty is given for 1 year, less often for 3 or 5 years. Of course, if you purchased a mixer, for example, a Finnish one, on the market, the warranty workshop will not refuse you service, but will do the job for money.

ATTENTION

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WARRANTY

The warranty period is calculated from the moment the Buyer accepts the goods from the courier or delivery service and is:
1. Faucet (excluding shower hose, supply hoses, valve heads, cartridge, rubber seals and gaskets, shower head) - 5 (five) years.
2. For valve heads, cartridges - 1 (one) year.
3. For shower hoses, shower heads, supply hoses - 6 (six) months.

The warranty applies only to manufacturing defects and applies to product kits consisting only of original parts!

The warranty does not provide for a free call of the service center master to the place where the mixer is installed.

Only the defective part of the mixer is subject to replacement and repair.

Replaced parts become the property of the service center.

Claims on the quality of the faucet are accepted only during the warranty period established for the faucet.

Defects are eliminated by repairing the mixer or replacing its defective parts.

WARRANTY DOES NOT COVER:

For mechanical damage that occurred during operation (dirt, scratches, cracks, dents, abrasions and other mechanical damage that occurred during operation or transportation).
For product defects resulting from maintenance or repair by persons or organizations that are not authorized service organizations.
For products that have undergone structural changes or are not used for their functional purpose.
For product defects resulting from the formation of limescale or the use of contaminated water, as well as product defects caused by the ingress of foreign objects and mechanical impurities.
In the absence of coarse water filters in the water supply system
For product defects caused by causes beyond the control of the manufacturer, such as power supply voltage fluctuations, water mains pressure fluctuations, natural phenomena and natural disasters, fire, domestic and wild animals.
For product defects resulting from non-compliance with the instructions for use, improper installation, negligent handling or poor maintenance, including product surface defects resulting from the use of acidic or abrasive products.
For consumables subject to natural wear (gaskets, seals, oil seals, decorative overlays, aerators, etc.).

In the event of a dispute about the reasons for the lack of goods, the Seller or the organization performing the functions of the seller on the basis of an agreement with him is obliged to conduct an examination of the goods at his own expense.

The consumer has the right to challenge the conclusion of the examination in court. If, as a result of the examination of the goods, it is established that its defects arose due to circumstances for which the seller is not responsible, the buyer is obliged to reimburse the seller or the organization performing the functions of the seller on the basis of an agreement with him for the costs of conducting the examination, as well as the costs of storage and transportation associated with it. goods

(Law of the Russian Federation "On Protection of Consumer Rights").

The fact of purchasing the faucet is the consent of the consumer with these terms of the manufacturer's warranty and compliance with the operating conditions.

These warranty obligations apply to the consumer in the interpretation of the Law "On Protection of Consumer Rights".

PURCHASE RETURNS

Return or exchange of goods is not made in case of violation by the Buyer of the conditions of operation, installation and maintenance; detection of mechanical damage AFTER acceptance of the goods by the Buyer from the courier or Delivery Service; lack of a complete set of goods.

Product Warranty

ImportantHowever, if at the time of the appeal the seller does not have such a model, then he will have to return the money. It is quite real that none of the mixers available from the seller will not suit the buyer, for whatever reason, and the seller must return the money, however, it is important to indicate in the demand that the buyer wants to exchange products

The buyer must have a number of documents with him:

the passport;
a fiscal document for the purchased mixer, but if such checks are not available, the buyer can refer to the testimony of witnesses to the purchase.

What can you count on

receive back both the money paid for the goods and fully compensate for their losses incurred as a result of a malfunction of this product;
subject to the purchase of a mixer on credit, you can get back the money paid in the amount of the repaid loan on the day the products are returned, as well as receive reimbursement for the costs of obtaining a loan;
get the money back in full, even if on the day of return the mixer costs more than it was purchased by the buyer.

Be sure to bring the following documents with you:

valid warranty;
the passport;
fiscal document confirming the purchase of the faucet, for example, a check.

AttentionIt should be noted that if the purchased faucet did not match the color criteria, parameters, or simply does not fit into the interior, the guarantee for faucets by law provides only for the replacement of the purchased product with an identical one. And only if such a product is not available, the amount of money spent on the purchased goods can be returned to the buyer

In addition, when deciding to return a low-quality faucet back to the store, you should remember that it should not lose its presentation and be in its original box. In this article, you learned what the guarantee for faucets is under the law. requiring the participation of lawyers, then you can contact the specialists of the information and legal portal "Sherlock" for help. Mechanical damage that occurred during operation (scratches, dents and other external damage). Faults beyond the control of the manufacturer (natural phenomena, natural disasters, fire, heavily polluted water, etc.). 3.7 Work requiring adjustment, cleaning and other maintenance of the mixer. 4. Fulfillment of warranty obligations: 4.1 Works related to the elimination of manufacturing defects are performed free of charge by the WasserKRAFT service center at the place of installation of the product, after checking its quality by a representative of the service center. The warranty for products in case of commercial use is 1 year. Warranty conditions for accessories 1.

How many years is the plumbing warranty?

Vologda Region AgreementsHousing and Public Utilities Consumer Rights 4 comments Experts Similar problems Alexander Zotin, expert Chairman of the HOA; Chairman of the commission on housing and communal policy of the "Union for the Protection of Permyaks" (HOA, Association of HOAs; Union for the Protection of Perm) Advice on any issues related to the activities of homeowners' associations 1 problem 478 decisions 3 investigations 529 Andrey Shirokov, expert Lawyer (Legal agency) Work experience as a lawyer over 6 years.Extensive experience in fresh housing and communal services, in particular the regulation of the activities of management companies, housing cooperatives and homeowners associations. Experience in resolving legal problems and disputes in the field of civil, housing and tax law.

Faucet guarantee according to law

HomeNewsAutoJobHomeHolidayBusinessDatingHealthMailForumsWeatherReal EstateAdsTourismPostersPedaCatalogReferenceCommunication Services: , | Publications: , , , , | Catalog: , , , , , , , , , , | Consultations: , | Forums: , , , , , Refresh | List of Forums | Search | Rules | Statistics | Block List | Online: 21 Topics Author Replies Views Last reply Forum GUIDE /read before using/ (1 | 2) Moderator 38 125110 28 Mar 2018 20:20 Joint purchases on E1.RU: everything for construction and repair E1.RU 4 4715 10 Jan 2018 13:33 Moratorium on "showdowns" between users. Moderator 2 36643 03 Feb 2011 22:19 FORUM RULES Moderator 7 33658 26 July 2010 23:01 Construction in Istok.

And now we look at the warranty card: "A 10-year warranty is provided for the faucet body, ceramic cartridge, ceramic faucets, chrome plating." So far so good, let's look further: - A 5-year warranty is provided for shower sets, shower systems. (Oh, not for EVERYTHING 10 years.) - 3-year warranty on shower heads, shower hoses. (Oops again.) - 2 year warranty covers accessories, RUBBER parts (e.g. gaskets, seals, rubber seals, hoses) shower holders. (And oh again.) But that's not all! The most interesting thing is that you may be denied a free warranty repair if: - POLLUTION, limescale formation (do you think there will be a plaque even after 10 years, but after a year?) - Natural wear of parts, for example, such as seals, rubber gaskets (In general, if the gasket wears out in a month, the manufacturer is not to blame.

Developer's guarantee

Contents What do the developer's warranties imply? What does the builder not guarantee? How long does the developer fulfill the warranty obligations? How to make a claim to the developer after the delivery of the house? The purchase of residential real estate is regulated by the provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation of February 7, 1992 No. 2300-1 “On the Protection of Consumer Rights” and the Federal Law of December 30, 2004 No. 214-FZ “On Participation in Shared Construction of Apartment Buildings and Other Real Estate Objects ...”. These rules require the developer to transfer the property to the buyer on the terms stipulated by the contract. The text of the agreement indicates the cost, terms of transfer, characteristics of the object and warranty obligations after the delivery of the house.

What is a product warranty

What is the warranty period? This is the period during which the seller (manufacturer) is obliged to satisfy the legal requirements of the consumer for the goods of inadequate quality purchased by him. The store does not have the right to refuse the client if he used the product in accordance with the instructions, and its breakdown is due to a manufacturing defect.

The warranty period of the product starts from the moment of its purchase. If this date is not known, then the date of production is taken as the starting point. If the duration of the guarantee is not specified, in accordance with Art. 477 of the Civil Code of the Russian Federation, it is taken equal to two years.

The warranty period may be determined by the manufacturer and seller. The second does not have the right to shorten the period indicated by the first, but may extend it.

When the period specified by the manufacturer expires, the manufacturer declines all responsibility for free repair and replacement. They fall on the shoulders of the seller, the consumer must address the requirements to him. This situation arises if the product was delivered for a long time, was stored in a warehouse, and was not sold.

The store will diligently evade the fulfillment of warranty obligations, therefore, in order to avoid problems when making a purchase, you should pay attention to the date of manufacture of the item. Current legislation does not regulate the minimum warranty period

It is set by the seller based on their own considerations of inconsistency. The buyer's rights are protected by art. 477 of the Civil Code of the Russian Federation. It states that if the warranty period has expired, but the time interval of two years has not passed, the client has the right to contact the seller to eliminate the defects that arose through the fault of the manufacturer. To prove that the defect is related to a manufacturing defect is the task of a citizen

Current legislation does not regulate the minimum warranty period. It is set by the seller based on their own considerations of inconsistency. The buyer's rights are protected by art. 477 of the Civil Code of the Russian Federation. It states that if the warranty period has expired, but the time interval of two years has not passed, the client has the right to contact the seller to eliminate the defects that arose through the fault of the manufacturer. To prove that the defect is associated with a manufacturing defect is the task of a citizen.

What is the warranty period for a bathroom faucet?

Please help me to return the faucet. The faucet was bought 4 years ago (imported, single-lever for the bathroom sink). About a year ago, the lever began to move with difficulty, a creak appeared. In any position of the lever, only cold water flowed from the tap.

And only at the extreme left position of the lever, the water was hot. Adjusting the water to the right temperature proved to be extremely difficult. They called a plumber. He cleaned the aerator mesh and said that the malfunction was inside the faucet and nothing could be done.

We have reconciled. Another year has passed. Water began to flow from the tap in a thin stream when it was closed. Again, the plumber, who again said that it was inside the faucet - you need to disassemble the faucet. The faucet comes with a 5 year warranty. We decided to make a complaint to the store.

They wrote about the defects and asked to replace the faucet with a similar one, since the malfunction occurred during the warranty period.

Is it possible to return a bath faucet if it has already been installed

Mixer quality check: regardless of whether the seller wants to return money for a low-quality mixer or not, he is obliged to take it back and check it for compliance with product standards.

If in 2019 you wondered if it is possible to return the faucet back to the seller after the purchase (to the store or to an individual) and get money - read the article and find out in which cases it is possible to return the faucet and how to do it.

Attention If it seems to the latter that the examination was carried out with violations and he does not agree with the result, then the expert opinion can be challenged in court.
Buying plumbing in our store, you get only goods with a guarantee! The warranty period ranges from 1 to 5 years, depending on the product and manufacturer. All warranty and post-warranty maintenance of goods is carried out in specialized authorized service centers of manufacturers who have the appropriate authority to do so.

Once again about the deceptive guarantee for faucets

Info

Design A mixer is a mechanism that shuts off water, installed at the end or branch of a water pipe and allows you to adjust the temperature and pressure of the water flow. By design, mixers are divided into two-grip (double-lever) and single-grip (single-lever, single-command). In two-grip faucets, the flow and temperature of the water flowing from the spout is regulated using two crane-boxes (valve heads, handles).

It is well known that the maintenance-free service life of two-arm mixers directly depends on the wear resistance of the seal, which acts as a valve with a rotary drive. Rubber gaskets wear out fairly quickly. If you continue to use the mixer with an erased valve, you can damage the seat of the mechanism (the place under the valve in the mixer body), such a breakdown can cause a real flood.

Warranty period concept and features

We emphasize the fact that in civil law the term "warranty period" explains the right of the buyer to demand from the seller the proper quality of the purchased goods. According to a number of interpretations of the concept, the warranty period means a specific period of time during which the manufacturer or seller must satisfy the requirements of the buyer if a serious defect is detected in the product sample.

Setting the warranty period for a product or its work is the responsibility of the direct manufacturer. However, since the warranty period is a concept that is advisory in nature, the legislation allows for the possibility of its absence. In this case, the seller can determine and establish the warranty period.

Moreover, the seller of the goods has the right to establish an additional warranty period in excess of the interval that was previously indicated by the manufacturer himself.

If you want to know how to solve your particular problem, please contact via the online consultant form or call:

Moscow: +7 (499) 110-86-72.
St. Petersburg: +7 (812) 245-61-57.
Regions: 8 (800) 600-36-07.

Legal regulation of the issue of extending the warranty period

The legislative framework for the issue related to the implementation of the warranty periods for products and their work is:

Law "On the Protection of Consumer Rights" (FZ No. 2300-1 of February 07, 1992) - here some interpretations of the concept of the warranty period and the features of its distribution to products and products are disclosed;
Civil Code of the Russian Federation (Article 471), which sets out the rules for calculating the warranty period for purchased goods.

Types of warranty periods

The separation of types of warranty periods applies primarily to technical products. Here are the warranty periods:

for the buyer - the one that is applied in accordance with general rules;
for the seller - extends to a longer time period, which also implies the period before the sale.

What does the mofem faucet warranty cover?

Countertop devices are usually equipped with a bottom valve, thanks to which the sink can turn into a kind of basin. The stopper is automatically controlled using a switch button or a special lever: the user does not need to put his hands into the contaminated water to open the valve. In addition, models are available with a retractable spout, which facilitates the care of the sink, and with a hygienic shower (bidette), which allows you to use the toilet as a bidet.
Bath mixers are installed on the wall, on the side or on the floor. Many foreign models serve only a shower and do not have a spout designed to draw water into the font. But there are also combined devices equipped with a crane; some of them boast nice improvements (for example, tabulated push-button switch from shower to spout in models from Jacob Delafon).
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And now we look at the warranty card: "A 10-year warranty is provided for the faucet body, ceramic cartridge, ceramic faucets, chrome plating." So far so good, let's look further: - A 5-year warranty is provided for shower sets, shower systems. (Oh, not for EVERYTHING 10 years.) - 3-year warranty on shower heads, shower hoses.(Oops again.) - 2 year warranty covers accessories, RUBBER parts (e.g. gaskets, seals, rubber seals, hoses) shower holders. (And oh again.) But that's not all! The most interesting thing is that you may be denied a free warranty repair if: - POLLUTION, limescale formation (do you think there will be a plaque even after 10 years, but after a year?) - Natural wear of parts, for example, such as seals, rubber gaskets (in general, if the gasket wears out in a month, the manufacturer is not to blame. Caring for fittings is quite simple, in addition to special products, mixers can be cleaned of limescale with a cloth moistened with table vinegar or liquid dish detergent. Do not use abrasive powders and metal washcloths The company "SanTreK" brings to your attention a series of mixers MOFEM (Hungary).
The faucets of this manufacturer are distinguished by their reliability and are represented by a wide range of models: from varied in design, traditional two-handled ones (Eurostar, Spectrum, Tref series), both with ceramic and classic faucet boxes, made in Germany, to single-handled ones - from cheap to elite (Junior, Trend, Selek series, etc.), which use ceramic cartridges, the service life of which is unlimited and which has an internal temperature level regulator and a water flow limiter that saves up to 50% of water. The store accepted the claim, took it away mixer, told to wait. A few days later, a service center representative called and said that we SHOULD have contacted the service center directly, and not the store. And that, judging by the description of the defects, it is necessary to change the gasket in the tap, for which the warranty period is set for only two years, and the water t is not regulated because the aerator mesh is clogged, which affects the mixing of water.
This is also not covered by the warranty. Therefore, if we wish, they can repair the faucet for a fee in case WE TAKE THE faucet FROM THE STORE AND BRING IT TO THE SERVICE CENTER! Those. they never even saw this mixer in their eyes and did not hold it in their hands.

Rules for the return and exchange of goods for sanitary purposes

Thus, if you need to return, you need to pay attention to the quality of the goods (proper or improper), the method of purchase (remote or direct), the presence or absence of a warranty card. IDIAN 1 179 18 Apr 2018 15:40 Construction in Istok

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IDIAN 1 179 18 Apr 2018 15:40 Construction in Istok. Diary (1 / 2 / 3 / 4 / 5) (not) modest 117 6339 18 Apr 2018 15:29 Is there a reliable office for installing air conditioners in Ekb? Nobody_And_Call_No way 0 24 18 Apr 2018 14:43 Fungi for a plaster facade on a 100 mm insulation.

Franke warrants its sinks to be free from manufacturing defects in material and workmanship under normal domestic use for the life of the products.

stainless steel kitchen sinks (for corrosion resistance of the material) – 15 years
kitchen sinks FRAGRANITE , FRACERAM , Tectonite – 3 years

In no case can these fourteen days be a guarantee period, which sellers who sell cheap low-quality goods often try to insist on (they say, what did you want for that kind of money?).

The decision to replace or repair products or parts of the product remains within the competence of the WasserKRAFT service center specialist. The Seller is responsible for the appearance of the goods until it is handed over to the Buyer at the place of delivery. Claims for the appearance and configuration of the delivered goods, in accordance with Art. 458 and Art. 459 of the Civil Code of the Russian Federation, it is possible to present only before the transfer of the goods by the Seller (courier) to the Buyer.

The warranty period for WasserKRAFT LED-lit mirrors is 3 (three) years from the date of purchase, which is confirmed by the sales receipt and cash receipt. 2. Warranty conditions: 2.

The fact that the consumer does not have a sales receipt or a cashier's check or any other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

Where did you get all this bullshit yesterday? You are missing at least three more parts and one gasket.

Warranty periods for sanitary ware and sanitary equipment Warranty periods for sanitary ware and sanitary equipment are determined by the manufacturers (manufacturers) and are calculated from the moment the goods are transferred to the Buyer.

I'm with the saleswomen. Dear girls. Maybe they don’t understand anything about toilets, this is not the main thing. The main thing is to sympathize, help.

If the faucet for the bathroom or kitchen is of inadequate quality, that is, violations, defects are revealed, then, according to Article 18 of the Law "On Protection of Consumer Rights", the buyer has the right to a number of requirements.

The manufacturer guarantees that all Am.Pm products comply with the most stringent industry codes and standards.
Am.Pm Quality Control Centers conduct a thorough examination of products before they go on sale.

https://youtube.com/watch?v=EWgYbP0FbU8

In some cases, with the consent of the seller, a reverse sale and purchase transaction is concluded, according to which the seller and the buyer change places.

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Based on Art. 5 of the LOA, establishing a product warranty is the manufacturer's right, but not an obligation (clause 6). If the manufacturer has not exercised this right, then it passes to the seller, and the terms and obligations to fulfill the buyer's requirements are established in a contractual manner.

Which product group is the toilet in?

At the legislative level, it is established that such a type of product as a toilet bowl is in the product category of technically complex means. In order to distinguish between all goods available for circulation, in 1998 the government of the country created a special list No. 55.

This list establishes the groups and conditions where the procedure for the return of this type of equipment applies. According to the definition of this regulatory act, the toilet bowl is designated as a complex technical device that has many components and parts. According to this definition, it is these components that provide functionality during the entire service life declared by the manufacturer.

To confirm a defect or marriage, the buyer can contact the company conducting the examination. After the research, a document is issued, where it is prescribed for each item of the protocol how damaged the equipment purchased in the store is.

In addition, the conclusion of the examination establishes whether it is possible to perform warranty repairs declared by the manufacturer of the toilet bowl.

In a situation where the document states that warranty service is not possible, the buyer will be entitled to return the toilet to the store and receive a refund for the sink.